- Capabilities Comparison: MightyCall vs. FreedomVoice
- Why is MightyCall the best alternative to FreedomVoice?
- Discover how we create exceptional value for our customers
- Conclusion
FreedomVoice Review
Running since 1996, FreedomVoice claims to have served over 200,000 small businesses. Despite that hefty number, the company’s internet presence remains on the low side, with larger and more trusted tech review and customer feedback sites failing to account for their existence thus far. Not necessarily a red flag, but it makes it clear that the company is not yet near the upper echelon of the market.
Perhaps that is because they have three separate offerings—a virtual phone number, a virtual phone system, and a virtualpbx. Frankly, the technology behind all of these are complex and thus, when focused on one thing or another, tend to get rather complex. That is the reason why most VoIP providers pick a single one to focus on and do so, with only behemoths offering multiple options—of which FreedomVoice clearly is not.
Capabilities Comparison: FreedomVoice vs MightyCall
MightyCall
FreedomVoice
Why is MightyCall the best alternative to FreedomVoice?
FreedomVoice isn’t using a per-user pricing model yet and has unlimited extensions, which tend to keep prices down, a good thing for businesses that may be struggling post-Covid. However, the company’s $10 plan only has 400 minutes, and the $20 plan only has 1200. That simply isn’t enough for multiple people. If you’re a solopreneur, it could work for you though.
FreedomVoice’s stronger PBX system also requires hardware, meaning you need to rent or buy phones and equipment to get your business communications up and running, which ruins the style of a solopreneur’s phone system.
What does FreedomVoice lack?
There’s a great number of features which are vital for the modern way of running a business. Features FreedomVoice doesn’t have. Without the Webphone you can’t make free calls through your computer and WiFi and without Multi-Level IVR you can’t create a voice menu with multiple redirections and sub-menus. They don’t have Availability status either, which means you won’t see who can actually take calls at the moment.
Minutes restrictions
FreedomVoice’s virtual numbers are straightforward, acting as an entry point into the VoIP market for new customers. Their START plan, at $9.95 a month, is as advertised: a cheap but incredibly small-scaled option, as it only offers 400 talk minutes. This is essentially nothing, not even 15 minutes a day on average, so it’s best to view their EDGE plan: $19.95 a month for 1200 minutes. Also offered is a MAX plan with unlimited minutes for $29.95 a month.
Have to pay monthly extras
Dampening those prices, however, is the need to pay extra for certain powerful features. Call recording, one of the best features a company could have, costs extra, as do on-hold music, address capture, and voice broadcasting (sending voice messages to multiple numbers simultaneously). Even toll-free numbers cost extra.
FreedomVoice’s offering has the rest of the basic features you’d expect, but their tech is more focused on the telephone than everything around it, which limits its flexibility even with a good grouping of features. By not focusing just on VoIP, a lot of the tech and features added to the system role out more slowly because it needs to be altered for various products.
MightyCall, since we are focused just on VoIP, have been able to put together an offering of just $45 a month for 3 users, 3 numbers, unlimited minutes, and all the features you’d get from FreedomVoice. Considering FreedomVoice’s $30 plan would jump up to $45 if you included call recording, on-hold music, and address capture, the prices aren’t too dissimilar, even though MightyCall still provides more.
No Centralization
There is also no semblance of centralization to make all those phone calls and phone data form coherent and digestible info for business owners to use. That was precisely the reason MightyCall overhauled its UI and put out our Business Contact Book feature to centralize all the information companies get from their communications so they can track things better and in turn, deliver better customer service and support. It’s a massive feature that alone takes MightyCall from simply a phone system to a CRM-lite.
Discover how we create exceptional value for our customers
Christine D.
Alberto O.
charge per user. You can also send text messages easily. The software is relatively easy to use. You can
use the mobile app or browser app simultaneously. Call routing works well. Support is quick to respond.
Paul A.
immediately! When the phone rings it can go to multiple employees at the same time as well. Love it!
John Y.
feature bloated, difficult to use and clunky to configure. We have been impressed with how much easier
MightyCall was to use across all these areas. It’s a good fit for us, and we saved a bundle. Review
collected by and hosted on G2.com.
Adrian D.
Service is always great and the telephony itself is amazing. compared with bigger more ‘sophisticated’ systems such as Fonality, I would choose Mightycall tenfold.
Luis S.
favorite feature is the Call Flow design tool. Very intuitive and easy to organize.
Conclusion
FreedomVoice has yet to develop anything major to distinguish their virtual phone offerings. The price is good and the list of features is solid for that low price point, but it isn’t greater than the sum of its parts yet. MightyCall can manage and smooth out customer communications AND make all your work simpler and more organized, while FreedomVoice can only partially manage customer communications. Why choose the company that offers just the one when you can get both for a similar price?
