Ooma vs MightyCall

Ooma Review

For the business phone industry, Ooma offers an office-centric phone system for small businesses. The company also sells a home phone analog as well as home and internet security packages.

Capabilities Comparison: Ooma vs MightyCall

Why is MightyCall the best alternative to Ooma?

The system has all of the standard features of a phone system—call forwarding, an auto-attendant, business hours, custom greetings, and conference calling — but lacks some features such as call queues and a business contact book. That limited functionality significantly hurts its stock when compared to the more well-known players in the industry. The system has only added call recording and voicemail-to-text recently, so the offering historically has not been strong.

Limited Flexibility

The $19.95 per user monthly price is billed at 1 user and 1 business number; extensions are not free, so an office full of people won’t get the most collaboration out of the system unless the company can pay a massive bill.

Ooma tries to push the more expensive $24.95 per user plan, but those rates start to get to the top of the VoIP market despite Ooma lacking a definitive hook that more expensive systems like VirtualPBX and 8×8 have.

For the cheaper Ooma plan, Essentials, missing features like call queues and even a desktop app limit functionality and flexibility for the average user. Essentials also lacks call recording, proper call blocking, and voicemail transcription. For $20 a user, a system should not be missing that many useful features.

No True Organizational Ability

All the features Ooma lacks? MightyCall has them. Better, we have a Journal and Contact Book Plus to bring the easiest organization possible to your customer communications.  

The Business Contact Book, lets employees more easily share customer information with their colleagues, with all the info centralized in the Journal. For all your contacts and individual interactions with customers, you can leave notes in place so there won’t be any miscommunications or misunderstandings.

Ooma does not have this capability, meaning it will likely need to be used in conjunction with another costly SaaS. 

Conclusion

MightyCall has a dozen more features that Ooma doesn’t, which makes Ooma’s more expensive price unjustifiable. If you see the light and are looking to make the switch to MightyCall and keep your current business number, we’ll port it in for free.