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We’re excited to announce the launch of our latest call center feature: Answering Machine Detection (AMD). This feature is designed to save your team time by automatically identifying and disconnecting calls to answering machines and voicemail, ensur...
As we look back at an exciting year of innovations, MightyCall is proud to highlight a suite of new features and tools released in 2024 and designed to help SMB call centers: Auto Dialers Enhanced Reporting, Desktop App, AI-Powered Agent Support, Ind...
By installing the progressive dialer, you keep your call campaign train rolling with a constant stream of calls and engaged agents. Navigation: What is progressive dialing? How to set up a progressive dialer? Limitations Best practices for setting up...
Setting up predictive calling to help run your call campaign takes next to no time at all – and the benefits can be huge, including minimized downtime and increased agent efficiency. Navigation: What is predictive dialing? How to set up a predi...
By setting up preview calling, you are putting more power into your agents’ hands, allowing them to personalize the calls they’re about to make while still automating the process. Navigation: What is preview dialing? How to set up a preview dialer? L...
Effective team management is at the heart of every successful call center. With MightyCall’s latest updates, call centers can take team oversight and productivity to the next level. Supervisors now have the tools to monitor real-time and historical d...
Call center monitoring continuously evaluates interactions between agents and customers to meet service standards and exceed customer expectations. Monitoring helps organizations identify areas for improvement, provide thorough staff training, and ul...
Our guide to small business phone etiquette tells you exactly what to say when you answer the phone.
