How much does an IVR platform cost?

IVR software cost can vary largely, depending upon the type of service you are looking for, the company, and what they offer. The lowest prices may sit around just $15 a month per user, whereas the highest can be in the upper hundreds. MightyCall’s prices range from $15 to $20, with the option to customize.

What industries use IVR services?

Lots! IVR systems are used by a plethora of industries, from call centers to industrial services to schools to hospitals. This is because IVR number providers are incredibly useful for businesses big and small, especially if they hope to grow in the future.

What happens if an IVR can’t connect a caller to a live agent?

If you find your callers are having issues connecting to live agents, it might not be something wrong with the system - it might be something wrong with how you set up the system itself. Among other best IVR company practices , make sure you’ve created enough paths for callers to reach their destinations.

What is the difference between auto attendant and IVR?

The difference between these two is not just simple verbiage, and it is an important one to understand. IVR menus are the things which allow customers to go through a sometimes complex set of menus. Auto attendants, on the other hand, are more simple, and oftentimes just provide information, which can still help you connect to customers.

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Our Authors

Catherine Pruss

Author at MightyCall

Catherine Pruss is a seasoned content creator at MightyCall, with expertise in business communication and SaaS technology. She focuses on making complex topics easy to understand, helping businesses optimize their customer service strategies. Her work covers VoIP, call center solutions, and the latest industry trends. In her free time, Catherine enjoys reading, traveling, and exploring the world of specialty coffee, always eager to learn something new.

Articles by Catherine Pruss

Catherine Pruss

Articles by Catherine Pruss

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