Business Communications

Our guide to small business phone etiquette tells you exactly what to say when you answer the phone.

Cold calling remains a cornerstone technique in many sales strategies. It serves as a direct approach to engage potential customers and generate new leads. The personalized nature of a phone call can break through the noise. It is a time-proven tool ...

A dropped call can be immensely frustrating, whether it is a call to your friend, coworker, or client. But if you run a business, consistently this problem can be more than just frustrating: if it repeats, it can significantly impact your bottom line...

Have you ever selected 2 to talk to sales, or pressed 3 to select an option? Then you’ve encountered call center IVR, one of the most helpful communication tools available to modern businesses. With IVR, businesses of all sizes can dramatically incre...

In today’s fast-paced digital world, virtual assistants need the best tools to stay organized, effective, and productive. This list of top virtual assistant tools covers everything from task management and time tracking to communication and project c...

Ever wondered what separates a great customer experience from a frustrating one? It often comes down to business call handling. This article dives into the essential elements of managing business calls, offering best practices and key skills to help ...

Digital customer engagement is essential for businesses to thrive in today’s market. This article explores key strategies to enhance digital interactions, the benefits of implementing these techniques, and real-world examples from leading brands. Add...

Customer service automation marks a significant transformation in how businesses manage customer interactions, integrating technology to improve support operations and the customer experience. This method employs specialized software to automate rout...

There are many ways to speed up the call center’s work progress; some are more direct than others. An automated outbound calling system will take on a large part of the mechanical work and will free your agents so they can focus on building you...

In the dynamic sales and marketing landscape, the introduction of cold calling software has marked a significant shift. This technology reshapes the traditional approach to unsolicited customer outreach, incorporating features to improve both efficie...

“Answering service” and “call center” are often bandied about, and one is oftentimes used for the other. However, you should know that there is actually a difference between an answering service and call center – and that the difference is pret...

In today’s competitive business environment, call management systems are crucial. They do more than just handle calls; they offer integrated solutions that combine multiple functions to improve customer service and operational success. What is ...