MightyCall Mobile

Submit a Ticket

Thanks for your request! We'll get back to you shortly

Please fill in the field

Please fill in the field

Enter a correct email address

You can attach one supporting file with a 10 Mb size limit in .png, .jpg, or .pdf format

File size limit 10 Mb (.png,.jpg,.jpeg,.pdf)

File size more than 10 Mb

Call Center Metrics Insights

Categories

Explore vital KPIs and metrics for your call center boost

Kat

Kat Barannikova

Understanding CSAT in Call Centers: Measurement, Improvement, and Benchmarks

CSAT metrics

Call Center Metrics

Kat

Kat Barannikova

Average Speed of Answer (ASA) in Call Center: How to Measure & Improve?

Average Speed of Answer

Call Center Metrics

Kat

Kat Barannikova

What is Customer Satisfaction Score (CSAT)?: Ultimate Guide to Measure & Improve the Metric

CSAT score

Call Center Metrics

Anthony

Anthony Constantini

Average Handle Time (AHT): What Is It & How to Improve It

Blog Average handle time

Call Center Metrics

Anthony

Anthony Constantini

First Call Resolution (FCR): Meaning, Importance & Best Practices

Blog First call resolution

Call Center Metrics

Anthony

Anthony Constantini

What is the Call Abandonment Rate? Why Is It So Important & How to Calculate It?

Abandoned call rate

Call Center Metrics

Daria

Call Center Metrics & KPIs: Keep Track of the Numbers

Call Center Metrics