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If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...
IVR best practices include: 1. Embrace simplicity, 2. Prioritize service reliability, 3. Maintain a consistent brand voice, 4. Keep messages brief, etc. Read on to know more!
When deciding on a phone system for your call center, the importance of one factor cannot be overstated: the range of available features. Using the right features well can supercharge your business and increase your capacity for success. When combine...
Choosing the best call center monitoring system is essential for improving overall operations. This article explores top-rated solutions that can help you analyze communication quality, train agents, and ensure compliance with regulations. Discover h...
Discover the essentials of call center coaching, including agent training techniques, practical tips, and how MightyCall's call monitoring features can help.
Considering how competitive the business landscape is and always has been, it’s incredibly important to have highly skilled call center agents. That’s why we welcome you to this detailed guide to contact center training. This guide covers everything ...
Inbound calls are of immense importance to call centers. However, understanding how to handle them in a way that will keep customers happy and loyal is of the utmost importance. This guide explains the meaning of inbound calling, why it is important,...
Outbound calling is integral to any marketing strategy for proactive client engagement and sales. Understanding how to implement it can significantly impact a company’s growth and customer relationships. In this guide, we will explore this type...
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
In this article, we’ll be talking about the best conference calling services for your business.
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
By installing the progressive dialer, you keep your call campaign train rolling with a constant stream of calls and engaged agents. Navigation: What is progressive dialing? How to set up a progressive dialer? Limitations Best practices for setting up...
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Ensure your automated phone menu helps your customers, instead of infurates them!
How can you avoid boring, generic messages and opt for creative, funny voicemail greetings that will engage callers? Let's find out!
