Best Call Center Practices and Insights

A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.

By installing the progressive dialer, you keep your call campaign train rolling with a constant stream of calls and engaged agents. Navigation: What is progressive dialing? How to set up a progressive dialer? Limitations Best practices for setting up...

Setting up predictive calling to help run your call campaign takes next to no time at all – and the benefits can be huge, including minimized downtime and increased agent efficiency. Navigation: What is predictive dialing? How to set up a predi...

By setting up preview calling, you are putting more power into your agents’ hands, allowing them to personalize the calls they’re about to make while still automating the process. Navigation: What is preview dialing? How to set up a preview dialer? L...

Call center monitoring continuously evaluates interactions between agents and customers to meet service standards and exceed customer expectations. Monitoring helps organizations identify areas for improvement, provide thorough staff training, and ul...

When managing a call center, picking the right tool for making phone calls can make a big difference in your team’s success. Power dialers and predictive dialers are two popular choices, but they work best in different situations. This guide wi...

When managing a call center, picking the right tool for making phone calls can make a big difference in your team’s success. Auto dialers and predictive dialers are two popular choices, but they work best in different situations. This guide wil...

Deciding between a progressive dialer and a preview dialer is crucial for your call center operations. Each type of dialer suits different operational needs and campaign goals. Progressive dialers are designed for high-efficiency environments where c...

Are you looking to improve your call center’s performance but not sure which dialing technology to choose? Call centers rely heavily on advanced dialing technologies to improve their operations. Understanding the differences between progressive...

When managing a call center, selecting the appropriate tool for making phone calls can significantly influence your team’s effectiveness. Preview dialers and predictive dialers are two common options, each suited to different operational needs....

Call center outsourcing offers businesses an opportunity to improve client service and manage costs by tapping into external expertise and advanced technology. However, it also comes with challenges, including potential issues with service quality an...

Ensuring compliance in call centers is now more crucial than ever. A wrong move can not only destroy your company’s reputation, but also result in excruciating fines. This article explores key aspects of call center compliance including the vital rol...