Best Call Center Practices and Insights

The timing of outbound calls is extremely important, but unfortunately, it’s often overlooked. The right call can make a drastic difference when it comes to connection rates and conversion rates in jobs such as sales, customer service, or appointment...

Ensure your automated phone menu helps your customers, instead of infurates them!

Is cold calling illegal? No, it isn’t. But that doesn’t mean there aren’t laws and regulations your business will need to be aware of. Read on to know more!

Suddenly, business is booming. You’re an SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. However, that also means you have more callers, more connections that need to be made, ...

This article explores the types of call flows, common challenges in managing them, and the future of it all.

Setting up predictive calling to help run your call campaign takes next to no time at all – and the benefits can be huge, including minimized downtime and increased agent efficiency. Navigation: What is predictive dialing? How to set up a predi...

If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...

IVR best practices include: 1. Embrace simplicity, 2. Prioritize service reliability, 3. Maintain a consistent brand voice, 4. Keep messages brief, etc. Read on to know more!

When deciding on a phone system for your call center, the importance of one factor cannot be overstated: the range of available features. Using the right features well can supercharge your business and increase your capacity for success. When combine...

Choosing the best call center monitoring system is essential for improving overall operations. This article explores top-rated solutions that can help you analyze communication quality, train agents, and ensure compliance with regulations. Discover h...

Discover the essentials of call center coaching, including agent training techniques, practical tips, and how MightyCall's call monitoring features can help.

Considering how competitive the business landscape is and always has been, it’s incredibly important to have highly skilled call center agents. That’s why we welcome you to this detailed guide to contact center training. This guide covers everything ...