Best Call Center Practices and Insights

Looking for ways how you can help save your business from abandoned calls and improve your customer service? An automatic callback system might be the answer you are looking for. Reduce frustration in your callers by giving them more control over whe...

Knowing every call’s outcome in your call center’s history feels like an obvious feature. Yet sometimes you have to really search for it. Call dispositions provide a structured way to classify and analyze interactions. This article explor...

Discover the ultimate compilation of call center software, each selected to empower your business with scalable, intuitive communication solutions. What is call center software? How does a call center phone system work? Types of call center solutions...

Call centers have long been one of the most important ways for larger businesses to keep in touch with their clients, be it a way to help clients with a product, to facilitate a return or other aspects of customer service. But increasingly, in the mo...

For customer feedback to work on a deep level, you need an effective strategy supported by everyone involved: CEOs, employees, and customers. Here’s how you can get maximum ROI from customer feedback.

Welcome to the comprehensive guide to contact center training. In today’s competitive business landscape, call center agent skills are a crucial differentiator. This guide covers the importance, types, benefits, tracking metrics, training metho...

Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.

In this article, we’ll be talking about the best conference calling services for your business.

Customer-centric business models are conquering more offices by the day, and the efficiency of call center operations is crucial. A well-managed call center not only ensures seamless customer interactions but also acts as a vital touchpoint in a bran...

A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.

When operating a call center, you and your army of agents need to be able to speak to as many people as possible in a day while, at the same time, providing a top quality call experience. Dealing with difficult to hear callers (or just plain difficul...

When deciding on a phone system for your call center, the importance of one factor cannot be overstated: the range of available features. Having the right features using them well can supercharge your business and increase your capacity for success. ...