Best Call Center Practices and Insights

Ensure your automated phone menu helps your customers, instead of infurates them!

Are you looking to improve your call center’s performance but not sure which dialing technology to choose? Call centers rely heavily on advanced dialing technologies to improve their operations. Understanding the differences between progressive...

Is cold calling illegal? No, it isn’t. But that doesn’t mean there aren’t laws and regulations your business will need to be aware of. Read on to know more!

Suddenly, business is booming. You’re an SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. However, that also means you have more callers, more connections that need to be made, ...

This article explores the types of call flows, common challenges in managing them, and the future of it all.

When managing a call center, picking the right tool for making phone calls can make a big difference in your team’s success. Auto dialers and predictive dialers are two popular choices, but they work best in different situations. This guide wil...

Deciding between a progressive dialer and a preview dialer is crucial for your call center operations. Each type of dialer suits different operational needs and campaign goals. Progressive dialers are designed for high-efficiency environments where c...

Setting up predictive calling to help run your call campaign takes next to no time at all – and the benefits can be huge, including minimized downtime and increased agent efficiency. Navigation: What is predictive dialing? How to set up a predi...

When managing a call center, selecting the appropriate tool for making phone calls can significantly influence your team’s effectiveness. Preview dialers and predictive dialers are two common options, each suited to different operational needs....

When managing a call center, picking the right tool for making phone calls can make a big difference in your team’s success. Power dialers and predictive dialers are two popular choices, but they work best in different situations. This guide wi...

If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...

IVR best practices include: 1. Embrace simplicity, 2. Prioritize service reliability, 3. Maintain a consistent brand voice, 4. Keep messages brief, etc. Read on to know more!