Best Call Center Practices and Insights

This article explores the types of call flows, common challenges in managing them, and the future of it all.

When managing a call center, picking the right tool for making phone calls can make a big difference in your team’s success. Auto dialers and predictive dialers are two popular choices, but they work best in different situations. This guide wil...

Deciding between a progressive dialer and a preview dialer is crucial for your call center operations. Each type of dialer suits different operational needs and campaign goals. Progressive dialers are designed for high-efficiency environments where c...

Setting up predictive calling to help run your call campaign takes next to no time at all – and the benefits can be huge, including minimized downtime and increased agent efficiency. Navigation: What is predictive dialing? How to set up a predi...

When managing a call center, selecting the appropriate tool for making phone calls can significantly influence your team’s effectiveness. Preview dialers and predictive dialers are two common options, each suited to different operational needs....

When managing a call center, picking the right tool for making phone calls can make a big difference in your team’s success. Power dialers and predictive dialers are two popular choices, but they work best in different situations. This guide wi...

If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...

IVR best practices include: 1. Embrace simplicity, 2. Prioritize service reliability, 3. Maintain a consistent brand voice, 4. Keep messages brief, etc. Read on to know more!

When deciding on a phone system for your call center, the importance of one factor cannot be overstated: the range of available features. Using the right features well can supercharge your business and increase your capacity for success. When combine...

Choosing the best call center monitoring system is essential for improving overall operations. This article explores top-rated solutions that can help you analyze communication quality, train agents, and ensure compliance with regulations. Discover h...

Discover the essentials of call center coaching, including agent training techniques, practical tips, and how MightyCall's call monitoring features can help.

Considering how competitive the business landscape is and always has been, it’s incredibly important to have highly skilled call center agents. That’s why we welcome you to this detailed guide to contact center training. This guide covers everything ...