Best Call Center Practices and Insights

IVR best practices include: 1. Embrace simplicity, 2. Prioritize service reliability, 3. Maintain a consistent brand voice, 4. Keep messages brief, etc. Read on to know more!

Suddenly, business is booming. You’re a SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. But that also means you have more callers, more connections which need to be made, and m...

In the realm of customer service and support, call centers play a vital role in connecting businesses with their customers. But what exactly is a call center, and how do they operate? Here we’ll be exploring the fundamentals of call centers, their op...

Discover the essentials of call center coaching, including agent training techniques, practical tips, and how MightyCall's call monitoring features can help.

What Are Call Transfers? Call transfers are a useful telephony feature that allows you to connect your caller to another person within the company after you have already picked up the phone. This will help you get the client to the correct department...

These tips are about the little things to make your online shop distinguishable.

Try these 9 ready-to-go holiday voicemail scripts to turn even a grumpy caller into a happy caller this holiday season!

How can you avoid boring, generic messages and opt for creative, funny voicemail greetings that will engage callers? Let's find out!

We asked professionals from various industries to share their favorite Halloween voicemail greetings. Here's how you can use and adapt them for your own business!

Personalizing your Thanksgiving voicemail greetings takes just a few minutes but goes a long way towards building emotional rapport. Use these examples, recommended by small business owners just like you.

Live virtual receptionist services give small business great peace of mind. Find out what they can do for your business and compare the best live receptionist providers in our post.

Proper phone etiquette starts before you pick up the phone, and ends with the follow-up plan you delegate to your team. Follow these 6 simple steps for impeccable service -- even from home.