Best Call Center Practices and Insights

Discover the essentials of call center coaching, including agent training techniques, practical tips, and how MightyCall's call monitoring features can help.

Considering how competitive the business landscape is and always has been, it’s incredibly important to have highly skilled call center agents. That’s why we welcome you to this detailed guide to contact center training. This guide covers everything ...

Inbound calls are of immense importance to call centers. However, understanding how to handle them in a way that will keep customers happy and loyal is of the utmost importance. This guide explains the meaning of inbound calling, why it is important,...

Outbound calling is integral to any marketing strategy for proactive client engagement and sales. Understanding how to implement it can significantly impact a company’s growth and customer relationships. In this guide, we will explore this type...

Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.

By installing the progressive dialer, you keep your call campaign train rolling with a constant stream of calls and engaged agents. Navigation: What is progressive dialing? How to set up a progressive dialer? Limitations Best practices for setting up...

By setting up preview calling, you are putting more power into your agents’ hands, allowing them to personalize the calls they’re about to make while still automating the process. Navigation: What is preview dialing? How to set up a preview dialer? L...

Call center monitoring continuously evaluates interactions between agents and customers to meet service standards and exceed customer expectations. Monitoring helps organizations identify areas for improvement, provide thorough staff training, and ul...

Call center outsourcing offers businesses an opportunity to improve client service and manage costs by tapping into external expertise and advanced technology. However, it also comes with challenges, including potential issues with service quality an...

Having to worry about angry callers on hold can be a thing of the past. With a queue callback system, you can have an elegant way of helping your callers be heard – and of helping your agents have some breathing room. What is queue callback? How does...

Looking for ways how you can help save your business from abandoned calls and improve your customer service? An automatic callback system might be the answer you are looking for. Reduce frustration in your callers by giving them more control over whe...

Knowing every call’s outcome in your call center’s history feels like an obvious feature. Yet sometimes you have to really search for it. Call dispositions provide a structured way to classify and analyze interactions. This article explor...