Thanks for your request! We'll get back to you shortly
Having to worry about angry callers on hold can be a thing of the past. With a queue callback system, you can have an elegant way of helping your callers be heard – and of helping your agents have some breathing room. What is queue callback? How does...
Looking for ways how you can help save your business from abandoned calls and improve your customer service? An automatic callback system might be the answer you are looking for. Reduce frustration in your callers by giving them more control over whe...
Knowing every call’s outcome in your call center’s history feels like an obvious feature. Yet sometimes you have to really search for it. Call dispositions provide a structured way to classify and analyze interactions. This article explor...
Discover the ultimate compilation of call center software, each selected to empower your business with scalable, intuitive communication solutions. What is call center software? How does a call center phone system work? Types of call center solutions...
Call centers have long been one of the most important ways for larger businesses to keep in touch with their clients, be it a way to help clients with a product, to facilitate a return or other aspects of customer service. But increasingly, in the mo...
For customer feedback to work on a deep level, you need an effective strategy supported by everyone involved: CEOs, employees, and customers. Here’s how you can get maximum ROI from customer feedback.
Customer-centric business models are conquering more offices by the day, and the efficiency of call center operations is crucial. A well-managed call center not only ensures seamless customer interactions but also acts as a vital touchpoint in a bran...
When operating a call center, you and your army of agents need to be able to speak to as many people as possible in a day while, at the same time, providing a top quality call experience. Dealing with difficult to hear callers (or just plain difficul...
Suddenly, business is booming. You’re a SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. But that also means you have more callers, more connections which need to be made, and m...
In the realm of customer service and support, call centers play a vital role in connecting businesses with their customers. But what exactly is a call center, and how do they operate? Here we’ll be exploring the fundamentals of call centers, their op...
What Are Call Transfers? Call transfers are a useful telephony feature that allows you to connect your caller to another person within the company after you have already picked up the phone. This will help you get the client to the correct department...
These tips are about the little things to make your online shop distinguishable.
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Ensure your automated phone menu helps your customers, instead of infurates them!
How can you avoid boring, generic messages and opt for creative, funny voicemail greetings that will engage callers? Let's find out!
