Best Call Center Practices and Insights

Customer-centric business models are conquering more offices by the day, and the efficiency of call center operations is crucial. A well-managed call center not only ensures seamless customer interactions but also acts as a vital touchpoint in a bran...

A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.

When operating a call center, you and your army of agents need to be able to speak to as many people as possible in a day while, at the same time, providing a top quality call experience. Dealing with difficult to hear callers (or just plain difficul...

When deciding on a phone system for your call center, the importance of one factor cannot be overstated: the range of available features. Having the right features using them well can supercharge your business and increase your capacity for success. ...

IVR best practices include: 1. Embrace simplicity, 2. Prioritize service reliability, 3. Maintain a consistent brand voice, 4. Keep messages brief, etc. Read on to know more!

Suddenly, business is booming. You’re a SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. But that also means you have more callers, more connections which need to be made, and m...

In the realm of customer service and support, call centers play a vital role in connecting businesses with their customers. But what exactly is a call center, and how do they operate? Here we’ll be exploring the fundamentals of call centers, their op...

Discover the essentials of call center coaching, including agent training techniques, practical tips, and how MightyCall's call monitoring features can help.

What Are Call Transfers? Call transfers are a useful telephony feature that allows you to connect your caller to another person within the company after you have already picked up the phone. This will help you get the client to the correct department...

These tips are about the little things to make your online shop distinguishable.

Try these 9 ready-to-go holiday voicemail scripts to turn even a grumpy caller into a happy caller this holiday season!

How can you avoid boring, generic messages and opt for creative, funny voicemail greetings that will engage callers? Let's find out!