Best Call Center Practices and Insights

An answering service can be a terrific time saver if done right and extremely annoying if done wrong. Learn how to eliminate the annoying aspects and leave your clients happy.

Each day, a gym owner or trainer receives multiple inquiries regarding their services. In this article we cover how VoIP can boost customer service for gym owners.

35-50% of sales go to the vendor that responds first. Take the headache out of 24/7 customer support with these smart digital tools.

In light of towering concerns about money and identity theft, on June 25, 2019, the FTC announced a major crackdown of robocallers in the U.S.

In this article we cover: Why missed calls are bad for business How an automated attendant can help with caller retention How an automated attendant can cut overheads and improve revenues Why the MightyCall virtual phone number system is a robust com...

Getting people on the phone is the first part. It isn’t easy to get people to overcome phone phobia but making the process quick and helpful is sure to get things going in the right direction.

Visual voicemail is a section or feature in a phone or phone system that stores voicemails in an advanced and visual interface. Learn, how Visual Voicemail can save you time.

Billions of robocalls means millions of hours wasted, and that isn’t a statistic you want to be included in. We explain how to stop robocalls.

Using great voice greetings together with a virtual phone system will create the kind of customer experience that people will remember for the right reasons.

What to consider when choosing music on hold? How to use on-hold time to your advantage?

During the economic boom of the mid 2000s, the hourly rate at some of the top law firms soared above $1,000. When the recession hit, clients began to push back demanding that their attorneys cut their hourly rates or provide discounts. Client demands...

Does your outgoing voicemail greeting message turn off customers and prospects? Or does it compel them to engage with your company? It’s an important question to consider, and here’s why: Up to 82 percent of people calling businesses will hang up ins...