Best Call Center Practices and Insights

We asked professionals from various industries to share their favorite Halloween voicemail greetings. Here's how you can use and adapt them for your own business!

Personalizing your Thanksgiving voicemail greetings takes just a few minutes but goes a long way towards building emotional rapport. Use these examples, recommended by small business owners just like you.

Live virtual receptionist services give small business great peace of mind. Find out what they can do for your business and compare the best live receptionist providers in our post.

An answering service can be a terrific time saver if done right and extremely annoying if done wrong. Learn how to eliminate the annoying aspects and leave your clients happy.

Each day, a gym owner or trainer receives multiple inquiries regarding their services. In this article we cover how VoIP can boost customer service for gym owners.

35-50% of sales go to the vendor that responds first. Take the headache out of 24/7 customer support with these smart digital tools.

In light of towering concerns about money and identity theft, on June 25, 2019, the FTC announced a major crackdown of robocallers in the U.S.

In this article we cover: Why missed calls are bad for business How an automated attendant can help with caller retention How an automated attendant can cut overheads and improve revenues Why the MightyCall virtual phone number system is a robust com...

Getting people on the phone is the first part. It isn’t easy to get people to overcome phone phobia but making the process quick and helpful is sure to get things going in the right direction.

Visual voicemail is a section or feature in a phone or phone system that stores voicemails in an advanced and visual interface. Learn, how Visual Voicemail can save you time.

Billions of robocalls means millions of hours wasted, and that isn’t a statistic you want to be included in. We explain how to stop robocalls.

Using great voice greetings together with a virtual phone system will create the kind of customer experience that people will remember for the right reasons.