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In the digital age, customer management software has become an indispensable tool for contact centers worldwide. The right contact center CRM software can revolutionize how you connect with customers, transforming every interaction into an opportunit...
In today’s fast-paced business environment, delivering exceptional customer service is so important. That, in turn, helps small businesses to thrive and grow. That’s where call center software comes into play: providing efficient and simple communica...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
The market is oversaturated with dozens of VoIP vendors, and it seems impossible to have an adequate look at them all, let alone find the best VoIP service. Virtual phones are becoming more and more prevalent, so the need to find the perfect one is e...
While it’s convenient “lite” VoIP software for personal use, using Google Voice for business is like putting a foot into the wrong shoe: you can pretend it fits, but not for long.
We asked small business owners across the U.S. to recommend their favorite mobile CRM apps. Here's what we discovered!
Laying out the advantages and disadvantages of WhatsApp for business paints a clear picture: using it is easy and helpful.
By bringing together Voice over Internet Protocol (VoIP) technology and Customer Relationship Management (CRM) software, businesses can streamline their communication processes, enhance customer interactions, and improve overall efficiency. Here we’l...
As businesses expand and go global, the need for efficient customer support becomes increasingly important. One of the most popular solutions businesses are opting for is a virtual call center. Here, we will guide you through everything you need to k...
93% of CIOs are adopting cloud business tools in 2020. Get the lowdown on what's trending in 2020 with this review from small business owners and managers.
Google Voice is a telephone service that was released in 2009, and has since established itself as one of the most noteworthy business and individual online communication services. It offers two main plans – Google Voice Business vs Personal, and her...
The Google My Business App is gone, but all the benefits of a Google Business listing are here to stay.
While it’s convenient “lite” VoIP software for personal use, using Google Voice for business is like putting a foot into the wrong shoe: you can pretend it fits, but not for long.
Google Voice is a telephone service that was released in 2009, and has since established itself as one of the most noteworthy business and individual online communication services. It offers two main plans – Google Voice Business vs Personal, and her...
Radio on hold is the practice of using live radio as on-hold music. Despite the apparent benefits for callers, the practice entails legal challenges for business. Here's what you must know if you've been thinking about the popular feature.
