Many companies are looking to improve calling and texting for their sales, marketing, and customer success teams. To get the best results, they rely on various communication tools, though not all will be the perfect fit. If you’re using Kixie, for ex...
Mojo Dialer is a unique platform because it focuses on outbound sales automation for real estate teams and offers features tailored to that niche. It works well for some users, but most companies don’t need such a specialized tool for general communi...
Modern businesses need communication that is both streamlined and automated, and 8×8 offers just that. It is not the only option available, though. In some cases, other providers may be a better fit. Here are the best 8×8 alternatives for b...
By combining Voice over Internet Protocol (VoIP) technology with Customer Relationship Management (CRM) software, businesses can streamline their communication processes, enhance customer interactions, and boost overall efficiency. Here we’ll explore...
Google Voice is a telephone service that was released in 2009, and has since established itself as one of the most noteworthy business and individual online communication services. It offers two main plans – Google Voice Business vs Personal, and her...
In the digital age, customer management software has become an indispensable tool for contact centers worldwide. The right contact center CRM software can revolutionize how you connect with customers, transforming every interaction into an opportunit...
In today’s fast-paced business environment, delivering exceptional customer service is so important. That, in turn, helps small businesses to thrive and grow. That’s where call center software comes into play: providing efficient and simple communica...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
The market is oversaturated with dozens of VoIP vendors, and it seems impossible to have an adequate look at them all, let alone find the best VoIP service. Virtual phones are becoming more and more prevalent, so the need to find the perfect one is e...
While it’s convenient “lite” VoIP software for personal use, using Google Voice for business is like putting a foot into the wrong shoe: you can pretend it fits, but not for long.
We asked small business owners across the U.S. to recommend their favorite mobile CRM apps. Here's what we discovered!
Laying out the advantages and disadvantages of WhatsApp for business paints a clear picture: using it is easy and helpful.
Google Voice is a telephone service that was released in 2009, and has since established itself as one of the most noteworthy business and individual online communication services. It offers two main plans – Google Voice Business vs Personal, and her...
While it’s convenient “lite” VoIP software for personal use, using Google Voice for business is like putting a foot into the wrong shoe: you can pretend it fits, but not for long.
Radio on hold is the practice of using live radio as on-hold music. Despite the apparent benefits for callers, the practice entails legal challenges for business. Here's what you must know if you've been thinking about the popular feature.
