If you’ve heard of Grasshopper, you probably know it’s a popular virtual phone service trusted by many small businesses. However, did you know that there are other companies, such as Grasshopper, that might be a better fit for your needs? There are d...
If you use Google Workspace, you’re likely familiar with Google Voice. It’s an easy way to get a business phone number that works with your Google tools. However, there might be a better service out there. With so many companies like Google Voi...
Are you evaluating other call center solutions and comparing AVOXI to various services on the market? This analysis aims to provide a thorough overview of AVOXI, highlighting its advantages and limitations. Recognizing that no single solution meets t...
By combining Voice over Internet Protocol (VoIP) technology with Customer Relationship Management (CRM) software, businesses can streamline their communication processes, enhance customer interactions, and boost overall efficiency. Here we’ll explore...
Google Voice is a telephone service that was released in 2009, and has since established itself as one of the most noteworthy business and individual online communication services. It offers two main plans – Google Voice Business vs Personal, and her...
In the digital age, customer management software has become an indispensable tool for contact centers worldwide. The right contact center CRM software can revolutionize how you connect with customers, transforming every interaction into an opportunit...
In today’s fast-paced business environment, delivering exceptional customer service is so important. That, in turn, helps small businesses to thrive and grow. That’s where call center software comes into play: providing efficient and simple communica...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
The market is oversaturated with dozens of VoIP vendors, and it seems impossible to have an adequate look at them all, let alone find the best VoIP service. Virtual phones are becoming more and more prevalent, so the need to find the perfect one is e...
While it’s convenient “lite” VoIP software for personal use, using Google Voice for business is like putting a foot into the wrong shoe: you can pretend it fits, but not for long.
We asked small business owners across the U.S. to recommend their favorite mobile CRM apps. Here's what we discovered!
Laying out the advantages and disadvantages of WhatsApp for business paints a clear picture: using it is easy and helpful.
Google Voice is a telephone service that was released in 2009, and has since established itself as one of the most noteworthy business and individual online communication services. It offers two main plans – Google Voice Business vs Personal, and her...
While it’s convenient “lite” VoIP software for personal use, using Google Voice for business is like putting a foot into the wrong shoe: you can pretend it fits, but not for long.
Radio on hold is the practice of using live radio as on-hold music. Despite the apparent benefits for callers, the practice entails legal challenges for business. Here's what you must know if you've been thinking about the popular feature.
