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Small Business

Big insights to empower small business

How to Fund Your Small BusinessHow to Fund Your Small Business
How to Fund Your Small Business

How to Fund Your Small Business

Jamie
Jamie  Chang

Shakespeare wrote about small business: “How do I finance thee? Let me count the ways.” Well, that may not be the exact quote, but one thing is true: there are many ways to obtain finance for your small business. There’s good old-fashioned “debt,” bu...

How to Improve Your Customer Relationship Management in a Multi-Channel WorldHow to Improve Your Customer Relationship Management in a Multi-Channel World
How to Improve Your Customer Relationship Management in a Multi-Channel World

How to Improve Your Customer Relationship Management in a Multi-Channel World

Jamie
Jamie  Chang

Hint: You don’t have to be accessible in every social media network or communications app—just the ones your customers use Facebook. Twitter. Instagram. LinkedIn. Pinterest. Vine. Periscope. Google+. Tumblr. Yammer. Slack. Snapchat. WhatsApp. Viber. ...

How Your Small Business Can Develop a Successful Social Media Marketing StrategyHow Your Small Business Can Develop a Successful Social Media Marketing Strategy
How Your Small Business Can Develop a Successful Social Media Marketing Strategy

How Your Small Business Can Develop a Successful Social Media Marketing Strategy

Jamie
Jamie  Chang

Not everyone’s a fan of social media, but ignore it for your business at your peril. Digital Sherpa estimates that 71% of users purchase products from brands they follow. Plus, your competitors are sure to be there, and it’s assuredly the best way to...

Thinking Differently About Staffing a Small Business Contact CenterThinking Differently About Staffing a Small Business Contact Center
Thinking Differently About Staffing a Small Business Contact Center

Thinking Differently About Staffing a Small Business Contact Center

Andy
Andy  Gundel

Long gone are the days when you had to hire people to physically sit in a call center and answer phones. Back then, you had to pay agents whether they were needed or not, along with the costs of renting the physical call center space and other expens...