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This Fall MightyCall introduced the new Call Log feature to help you organize your call center management and get better analytics. Here’s a closer look at its functionalities: Role-specific access The Call Log, found under the Reports tab, pro...
Customer-centric business models are conquering more offices by the day, and the efficiency of call center operations is crucial. A well-managed call center not only ensures seamless customer interactions but also acts as a vital touchpoint in a bran...
The leaves are changing color, and MightyCall is updating its badges of honor from G2: MightyCall has earned a series of G2 awards and recognitions, a testimony to your content with our service. This year, MightyCall has not only managed to retain it...
“Communication is key.” This is a phrase usually uttered when discussing the importance of what one is saying – but how one says it is also important. Specifically, what phone system they are using. As a growing business, you are going to need ...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Business conversations are critical for understanding customer needs, training team members, and driving sales. With HubSpot’s Conversation Intelligence (CI) feature, your team can now explore the full potential of every conversation. Combined ...
When operating a call center, you and your army of agents need to be able to speak to as many people as possible in a day while, at the same time, providing a top quality call experience. Dealing with difficult to hear callers (or just plain difficul...
When deciding on a phone system for your call center, the importance of one factor cannot be overstated: the range of available features. Having the right features using them well can supercharge your business and increase your capacity for success. ...
