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When it comes to cohesion and company success, every business owner knows that effective communication is key. Without the ability to work together seamlessly and channels through which you can do so – internally with your colleagues and externally w...
Dive into the world of Plain Old Telephone Service (POTS), the original telecommunication system that has connected voices across distances for over a century. Despite the rise of advanced digital solutions, analog POTS lines have a storied past and ...
Navigating the world of VoIP doesn’t have to be complex. This guide aims to explain what is VoIP and how does it work, making it accessible and understandable for everyone. Whether you’re a business owner seeking a more efficient communic...
As businesses evolve and remote work gains traction, virtual calling is gaining popularity. This guide explores everything about what VoIP means: its technology, abundant features, cost metrics, and even its few limitations. Whether you’re a bu...
Language barriers can often pose a challenge, making it difficult to connect with customers and team members who speak different languages. Which is why MightyCall is excited to introduce two new features in our mobile app: Voicemail-to-Text Translat...
Your customer service team is a vital component of your business. Excellent experiences increase consumer satisfaction, while bad service pushes customers to your competitors. This means you need a failsafe hiring process to ensure you get the most q...
This Fall MightyCall introduced the new Call Log feature to help you organize your call center management and get better analytics. Here’s a closer look at its functionalities: Role-specific access The Call Log, found under the Reports tab, pro...
Customer-centric business models are conquering more offices by the day, and the efficiency of call center operations is crucial. A well-managed call center not only ensures seamless customer interactions but also acts as a vital touchpoint in a bran...
