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Call center metrics are essential tools for measuring the success of your business’s customer support and ensuring that your call center is operating at its peak efficiency. Understanding these metrics and their significance is critical for you...
In the realm of customer service and support, call centers play a vital role in connecting businesses with their customers. But what exactly is a call center, and how do they operate? Here we’ll be exploring the fundamentals of call centers, their op...
As businesses expand and go global, the need for efficient customer support becomes increasingly important. One of the most popular solutions businesses are opting for is a virtual call center. Here, we will guide you through everything you need to k...
Discover the essentials of call center coaching, including agent training techniques, practical tips, and how MightyCall's call monitoring features can help.
What Are Call Transfers? Call transfers are a useful telephony feature that allows you to connect your caller to another person within the company after you have already picked up the phone. This will help you get the client to the correct department...
Wouldn’t it be amazing to kick the year off by improving your privacy controls while giving team members guided flexibility and ensuring a smoother workflow? MightyCall’s first major news of 2023 is the rollout of new and improved functionality: Role...
It takes so much to find the dream job and so little to start resenting it. Commuting is one of the make it or break it factors for many people in modern society. Working from home allows your employees to control their surroundings and create a comf...
Enjoy STIR/SHAKEN for improved call security, legitimacy & control
