Business conversations are critical for understanding customer needs, training team members, and driving sales. With HubSpot’s Conversation Intelligence (CI) feature, your team can now explore the full potential of every conversation. Combined ...
When operating a call center, you and your army of agents need to be able to speak to as many people as possible in a day while, at the same time, providing a top quality call experience. Dealing with difficult to hear callers (or just plain difficul...
MightyCall, your favorite cloud-based VoIP provider, won new G2 awards: Leader, Momentum Leader in Call Center Infrastructure (CCI) & VoIP, and Small-Business Leader Award.
MightyCall is celebrating the release of a Call Center solution designed specifically to suit your company’s business communication needs. Its flexible and customizable settings will allow you to seamlessly integrate it into your workflow and e...
In the fast-paced world of call centers, efficient handling of customer interactions is crucial. One key metric that measures efficiency and productivity is Average Handle Time (AHT). In this article, we will explore what AHT is, why it is important ...
In the world of customer service, one key metric that holds immense importance is the First Call Resolution rate. Achieving a high FCR rate indicates the ability of call centers to resolve customer issues effectively and efficiently. In this article,...
In the world of call centers, one crucial metric that holds significant importance is the call abandonment rate. It serves as an indicator of customer satisfaction, operational efficiency, and overall performance. In this article, we will delve into ...
In the realm of customer service and support, call centers play a vital role in connecting businesses with their customers. But what exactly is a call center, and how do they operate? Here we’ll be exploring the fundamentals of call centers, their op...
TL;DR Best virtual call centers for small teams: MightyCall. Small teams usually get the most value from simple, fast-to-launch programs with solid voice, SMS, and CRM integrations. Best options for mid-sized teams: MightyCall and Aircall. Larger or ...
In this article, we cover: What Are Call Transfers? The main difference between call transferring and call forwarding Main types of call transfers How Do You Transfer a Call on an Office Phone? Through MightyCall for Desktop Through MightyCall Mobile...
Wouldn’t it be amazing to kick the year off by improving your privacy controls while giving team members guided flexibility and ensuring a smoother workflow? MightyCall’s first major news of 2023 is the rollout of new and improved functionality: Role...
It takes so much to find the dream job and so little to start resenting it. Commuting is one of the make it or break it factors for many people in modern society. Working from home allows your employees to control their surroundings and create a comf...
Enjoy STIR/SHAKEN for improved call security, legitimacy & control
Online networking is puzzling to many -- but just not these entrepreneurs, marketers, and business experts! Discover all their wisdom in bite-sized pieces.
MightyCall, your favorite leading cloud-based virtual phone system provider, celebrates receiving the G2 Leader Spring 2023 award and G2 Easiest to Use Spring 2023 award!
The Ultimate List of Free Content Creation Tools & Resources
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Key takeaways MightyCall: Best for SMB outbound. A strong fit for small and midsize teams that want multiple dialer modes, AI answering machine detection, local presence, voicemail drop, live monitoring, and analytics in one platform. Readymade: Best...
Key takeaways What IVR software actually does: IVR (Interactive Voice Response) lets callers navigate a voice menu and route themselves to the right person or department, reducing wait times and missed calls. Why small and mid‑size businesses use IVR...
What toll-free codes are available in the USA and when do you need one for your business?
