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Is your customer service completely inbound? If so, you’re missing a big opportunity to grow your business through outbound customer care. And chances are, your competitors are already ahead of you in the game. Here’s what you need to know.
Updated on 2017.01.31 In this article, we cover: why a virtual phone number service is a must for the hotel business; how a virtual receptionist helps to save time and effort; how to use a business phone system for hotel promotion; why MightyCall vir...
Updated: 2017.04.14 The article covers: Cleaning as a promising, yet challenging, business field; why customer service should be a top priority; what features of a hosted call-processing system can improve customer service and overall performance; wh...
The Bring Your Own Device (BYOD) trend started with the popularity of the iPhone in 2007–2009. By 2013, BYOD was considered “the new normal” among many small and large organizations. And now, it’s clear that BYOD is here to stay — and that it has put...
Updated: 2017.02.22 In this article we cover: Who Digital Natives are; How communication patterns differ from generation to generation; What interaction models will become trending in the near future; How MightyCall virtual phone number helps small b...
Keep calm and start your own business! Here at MightyCall, one of our favorite people to follow when it comes to content marketing are the folks at CopyBlogger. Brian Clark, who heads up the CopyBlogger team, often says that when done right, content ...
One-in-four startups fail within the first year. Of the companies that survive their first year of business, one-third won’t see their fifth. Startups crash and burn all the time, and even the most successful CEOs have experienced failure. The compan...
It’s the end of the year again. Which means it’s time we promise ourselves to put an end to all of our bad habits and to start with the good ones, you know, the ones that are meant to improve our lives. The most common New Year’s Resolutions are focu...
Here at MightyCall, we understand that being an entrepreneur is a grind. It’s not an easy road, if it were then everyone would be doing it. And they’re not. You are. Becoming an entrepreneur takes courage, risk, sacrifice, hard work, grueling hours, ...
There’s a disconnect in how businesses communicate and market to their customers today. This disconnect in generational marketing, could be killing their profits without them even knowing it. Before I get started I want to clarify some generational m...
Whenever I hit up Amazon and do a search for starting a business and being your own boss, I always get a headache from excessive eye-rolling. As a founder of three start-ups, two that were financial successes and one, shall we say, a successful educa...
If you want to look like a big, credible, business even with a small budget, here are some tips for looking professional with a virtual receptionist by MightyCall. We’ve designed this to video course on virtual business phone systems to be easy to na...
How to make calls, and successfully set appointments Before you call, it’s important to know… When to call: I recommend trying different times, and seeing what works best for you. Here’s what worked for me:
How to start your side business, and get your first paycheck Step #1: The “Legal stuff” Look: I ain’t no lawyer. So you should do your own research — or contact a professional — because I’m not qualified to give you legal advice. I’m just going to gi...
So you wanna make some extra cash… (And it would be nice if you didn’t have to work too hard for it, right?) Well, I know of one (easy) good way to make money on the side — and I’ve been able to make $45 an hour doing it…
A Comcast customer retention service rep recently showed the world how not to talk to customers on the phone. The recorded conversation between the Comcast customer and service rep went viral partly because so many people have had miserable customer ...
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
