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What Old(er) People Need to Know on Selling to Gen Y [infographic]What Old(er) People Need to Know on Selling to Gen Y [infographic]
What Old(er) People Need to Know on Selling to Gen Y [infographic]

What Old(er) People Need to Know on Selling to Gen Y [infographic]

Vanessa
Vanessa  Saunders

It’s official! The Generation that grew up with Disney movies, Barney, and Hocus Pocus every Halloween has finally grown up and are now the generation that is entering the job market. Acclaimed to be the biggest generation after baby boomers, Millenn...

Four Things to Consider For a Professional On-Hold Voice GreetingFour Things to Consider For a Professional On-Hold Voice Greeting
Four Things to Consider For a Professional On-Hold Voice Greeting

Four Things to Consider For a Professional On-Hold Voice Greeting

Michelle
Michelle  Hernandez

Yesterday, we shared a post for those of you who decided that it would be a good idea to take the DIY approach  to recording your on-hold voice greeting. However, to gain instant credibility, a professional voice actor is hard to beat, and there are ...

Thinking Differently About Staffing a Small Business Contact CenterThinking Differently About Staffing a Small Business Contact Center
Thinking Differently About Staffing a Small Business Contact Center

Thinking Differently About Staffing a Small Business Contact Center

Andy
Andy  Gundel

Long gone are the days when you had to hire people to physically sit in a call center and answer phones. Back then, you had to pay agents whether they were needed or not, along with the costs of renting the physical call center space and other expens...

Inbound Contact Center: Streamline Your Businesses Customer ServiceInbound Contact Center: Streamline Your Businesses Customer Service
Inbound Contact Center: Streamline Your Businesses Customer Service

Inbound Contact Center: Streamline Your Businesses Customer Service

Michelle
Michelle  Hernandez

Meet Mustafa, our Customer Support Rep! For many small businesses, the owner takes care of all the important tasks. From sending out invoices to answering customer queries, he or his small team are in charge of making sure everything clicks into plac...