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No matter how small a business might be, it’s important to project a professional appearance to new customers and prospects. For example, an email address from your business domain has more impact than, say, a standard Gmail email address. The ...
In this article, we cover: Environmental risks of having too many cellphones; Why people buy multiple cellphones; How to reduce the demand in mobile phones; How virtual phone number services contribute to reducing pollution; How to dispose of an old ...
Telephone customer service recently received a huge black eye, thanks to an audio recording that went viral. The recording was of a phone conversation between a Comcast customer retention service rep and a customer trying to cancel his account. The g...
Updated: 23d January 2017 In this article we cover: Why it’s important to be accessible; Challenges of multichannel communication management; MightyCall mobile app as a management tool; Case study: MightyCall’s Activity Queue in show business. While ...
Are You Ignoring Gen X and Gen Y Customers? There’s a generational disconnect in how businesses communicate with customers today. And it might be costing you money. In a late 2012 Forrester Research survey, participants in different age groups were a...
The number of mobile phones is expected to exceed the world’s population this year, according to the International Telecommunications Union. Of course, many people, especially in developing countries, don’t have a cell phone. So this means that among...
Why do you need a separate phone number tied to your office if you already got a mobile phone these days? Well, for one, it offers a separation of calls meant for business and work. An office number that is powered by Internet technology can also be ...
Here are some terms that get thrown around our office that we think you should know. This way you’ll be better able to understand us better. Internet telephony term cheat sheet What is DID? Direct Inward Dial (Phone #) What is Toll-free? 800 (8...
July is National Cell Phone Courtesy month and in honor of the observance, we created a guide on cell phone courtesy and tips. It is very important to be aware of your surroundings and the situation you’re in when using the phone in the courtesy of o...
What Google Hangouts search results integration means for SMB communication Google just announced that it will let you call customers directly from the Google search results page. Here it is in action:
