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MightyCall Blog

How to Avoid Telecom Acronym OverloadHow to Avoid Telecom Acronym Overload
How to Avoid Telecom Acronym Overload

How to Avoid Telecom Acronym Overload

Andy
Andy  Gundel

Don’t have enough confusion in your life? Check out Abbreviations.com’s list of telecom acronyms. On this site, you can browse 2,524 acronyms and abbreviations, from “AA” to “ZUD,” all related in some way to digital telephony. You may even recognize ...

Turn Noise Into Action With a Multi-Channel Communications StrategyTurn Noise Into Action With a Multi-Channel Communications Strategy
Turn Noise Into Action With a Multi-Channel Communications Strategy

Turn Noise Into Action With a Multi-Channel Communications Strategy

Andy
Andy  Gundel

Multi-channel communications is a term that’s come into vogue in recent years. Basically, it means that a business uses all the communication channels at its disposal to actively listen to and engage with customers and prospects. The telephone is but...

The Comcast Phone Customer Service Disaster: Eight Ways to Avoid ItThe Comcast Phone Customer Service Disaster: Eight Ways to Avoid It
The Comcast Phone Customer Service Disaster: Eight Ways to Avoid It

The Comcast Phone Customer Service Disaster: Eight Ways to Avoid It

Andy
Andy  Gundel

Telephone customer service recently received a huge black eye, thanks to an audio recording that went viral. The recording was of a phone conversation between a Comcast customer retention service rep and a customer trying to cancel his account. The g...

Five Reasons Your Business Needs a Dedicated Business Phone NumberFive Reasons Your Business Needs a Dedicated Business Phone Number
Five Reasons Your Business Needs a Dedicated Business Phone Number

Five Reasons Your Business Needs a Dedicated Business Phone Number

Michelle
Michelle  Hernandez

Why do you need a separate phone number tied to your office if you already got a mobile phone these days? Well, for one, it offers a separation of calls meant for business and work. An office number that is powered by Internet technology can also be ...

Internet Telephony Term Cheat SheetInternet Telephony Term Cheat Sheet
Internet Telephony Term Cheat Sheet

Internet Telephony Term Cheat Sheet

Andy
Andy  Gundel

Here are some terms that get thrown around our office that we think you should know. This way you’ll be better able to understand us better. Internet telephony term cheat sheet What is DID? Direct Inward Dial (Phone #) What is Toll-free? 800 (8...