MightyCall Blog

You asked for it and we did it! MightyCall introduces the new integration with Balto AI. Now, MightyCall and Balto AI users can enjoy high-end telephony with a powerful AI copilot that automates call center supervision processes and gives access to a...

When managing a call center, picking the right tool for making phone calls can make a big difference in your team’s success. Auto dialers and predictive dialers are two popular choices, but they work best in different situations. This guide wil...

Deciding between a progressive dialer and a preview dialer is crucial for your call center operations. Each type of dialer suits different operational needs and campaign goals. Progressive dialers are designed for high-efficiency environments where c...

When managing a call center, selecting the appropriate tool for making phone calls can significantly influence your team’s effectiveness. Preview dialers and predictive dialers are two common options, each suited to different operational needs....

Setting up communication for your call center? You should consider phone trees, as they help connect businesses with their customers by directing calls to the right place quickly and easily. Here you will find simple tips for using telephone trees al...

Call center outsourcing offers businesses an opportunity to improve client service and manage costs by tapping into external expertise and advanced technology. However, it also comes with challenges, including potential issues with service quality an...

Each year, the U.S. Chamber of Commerce releases the CO—100, their list of the top 100 American small and mid-sized businesses – and we’re honored to say MightyCall has been selected as one of them! As a cloud-based call center software provide...

Ensuring compliance in call centers is now more crucial than ever. A wrong move can not only destroy your company’s reputation, but also result in excruciating fines. This article explores key aspects of call center compliance including the vital rol...

A dropped call can be immensely frustrating, whether it is a call to your friend, coworker, or client. But if you run a business, consistently this problem can be more than just frustrating: if it repeats, it can significantly impact your bottom line...

In today’s fast-paced business landscape, delivering exceptional customer service is crucial in order for small businesses to thrive and grow. That’s where call center software comes into play: providing efficient and streamlined communication soluti...

Have you ever selected 2 to talk to sales, or pressed 3 to select an option? Then you’ve encountered call center IVR, one of the most helpful communication tools available to modern businesses. With IVR, businesses of all sizes can dramatically incre...

In today’s fast-paced digital world, virtual assistants need the best tools to stay organized, effective, and productive. This list of top virtual assistant tools covers everything from task management and time tracking to communication and project c...