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MightyCall Blog

Small Business Call Center KPISmall Business Call Center KPI
Small Business Call Center KPI

Small Business Call Center KPI

Oluwole
Oluwole  Chaviro

If you are running any form of business, making, receiving and handling business calls is likely one of your key business activities. How well calls are handled in any business will go a long way in determining productivity level. And that’s why it i...

Second Phone NumberSecond Phone Number
Second Phone Number

Second Phone Number

Michelle
Michelle  Hernandez

Most people have just one phone number. It’s usually seen as the more convenient option, since they get to run all their phone activities through that number and therefore only have to worry about one number. However, if you happen to be a business o...

#BeMoreKindDay in Seattle#BeMoreKindDay in Seattle
#BeMoreKindDay in Seattle

#BeMoreKindDay in Seattle

Svetlana
Svetlana  Lepikhova

In honor of celebrating the Seattle-based #BeMoreKindDay on September 7th, we wanted to share a few stories of kindness people in our office have been a part of in their lives. Julia: “Once I was in the supermarket and an old woman came up to me. She...