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Do you know what ASA in a call center is? If you do not or are not sure how it works, then you are about to discover a great opportunity to improve your business communications. In this article, we will discuss this critical call center metric along ...
If you are interested in cold calls, it is only a question of time until you will need a professional dialer. Selecting the right dialer for cold calling is crucial to the success of your sales efforts. In this guide, we will explain the different ty...
MightyCall is excited to announce the release of two new reports that will significantly expand your analytical options for call center campaigns. These reports are designed to provide detailed insights into campaign performance and call outcomes, en...
Having to worry about angry callers on hold can be a thing of the past. With a queue callback system, you can have an elegant way of helping your callers be heard – and of helping your agents have some breathing room. What is queue callback? How does...
Digital customer engagement is essential for businesses to thrive in today’s market. This article explores key strategies to enhance digital interactions, the benefits of implementing these techniques, and real-world examples from leading brands. Add...
Are your customers happy? Your CSAT score holds the key. This metric offers a great representation of customer satisfaction with your services or products, impacting your brand’s growth and retention rates. Unpacking the what, how, and why, we will g...
Looking for ways how you can help save your business from abandoned calls and improve your customer service? An automatic callback system might be the answer you are looking for. Reduce frustration in your callers by giving them more control over whe...
We are happy to announce the launch of the message log feature in MightyCall! Message log is designed to help businesses manage and analyze their messaging activities, ultimately improving communication and operational workflows. Here’s everything yo...
MightyCall is excited to announce the release of our new Call Duration Limits feature! This tool helps businesses manage call times, ensuring conversations stay within optimal time frames. Key features of call duration limits With this feature, you c...
We are excited to announce the launch of a new feature in our auto-dialing system—the progressive dialer. This tool will simplify your agents’ work by optimizing the outbound call process. Play Progressive dialer: How it works The progressive dialer ...
We’re excited to announce a powerful addition to the MightyCall dialer settings – Scheduled Campaigns. With this latest enhancement, you can now specify the time for your campaign launch and time brackets, which leads to better and more precise call ...
There is no excuse to not combine Whatsapp Business and your virtual phone number to at least see how much your company can improve its customer communications
Laying out the advantages and disadvantages of WhatsApp for business paints a clear picture: using it is easy and helpful.
MightyCall is excited to announce our new built-in integration with the National Do Not Call (DNC) Registry, improving compliance and ease of use for small and medium-sized businesses using our call center platform. What this means for our users Migh...
As the days grow longer and flowers bloom, MightyCall puts awards into bouquets. This season, our commitment to excellence in VoIP and Call Center solutions has been recognized by multiple G2 Awards for Spring 2024, affirming our position as a leader...
Customer service automation marks a significant transformation in how businesses manage customer interactions, integrating technology to improve support operations and the customer experience. This method employs specialized software to automate rout...
