Phone Menus: What is It & How to Set Up a Perfect Automated Option for Your Business Calls?
Ensure your automated phone menu helps your customers, instead of infurates them!
Call Handling: Definition, Best Practices & Skills for Better Customer Service
Ever wondered what separates a great customer experience from a frustrating one? It often comes down to business call handling. This article dives into the essential elements of managing business calls, offering best practices and key skills to help ...
MightyCall Wins Multiple G2 Summer 2024 Awards
This summer, MightyCall is basking in the glow of several G2 Summer 2024 Awards. Our dedication to delivering customizable and powerful VoIP and Call Center solutions has been recognized once again, affirming our leadership in communication technolog...
Virtual Phone System: What Is It, How It Works & How Can It Benefit Your Business?
A modern virtual office phone system can improve the way you do business. By choosing to take your business into the future, you can make things easier for your customers, your agents, and yourself! Find out the best options for your business in our ...
Call Center Dialers: How to Choose Best Software Type for Outbound Calling?
As your call center operations grow and expand, so should your toolkit. By automating the process of making outbound calls, call center dialers can simplify operations, reduce manual workload, and improve overall customer interaction. In this article...
Understanding CSAT in Call Centers: Measurement, Improvement, and Benchmarks
CSAT is a crucial metric in call centers designed to assess the level of satisfaction customers feel towards a service they received. It is a direct indicator of customer sentiment and satisfaction after an interaction with a service agent. Understan...
Average Speed of Answer (ASA) in Call Center: How to Measure & Improve?
Do you know what ASA in a call center is? If you do not or are not sure how it works, then you are about to discover a great opportunity to improve your business communications. In this article, we will discuss this critical call center metric along ...
Types of Dialers for Cold Calling Explained: How to Choose the Best?
If you are interested in cold calls, it is only a question of time until you will need a professional dialer. Selecting the right dialer for cold calling is crucial to the success of your sales efforts. In this guide, we will explain the different ty...
