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MightyCall Blog

Call Center Dialers: How to Choose Best Software Type for Outbound Calling?Call Center Dialers: How to Choose Best Software Type for Outbound Calling?
Call Center Dialers: How to Choose Best Software Type for Outbound Calling?

Call Center Dialers: How to Choose Best Software Type for Outbound Calling?

Kat
Kat  Barannikova

As your call center operations grow and expand, so should your toolkit. By automating the process of making outbound calls, call center dialers can simplify operations, reduce manual workload, and improve overall customer interaction. In this article...

Understanding CSAT in Call Centers: Measurement, Improvement, and BenchmarksUnderstanding CSAT in Call Centers: Measurement, Improvement, and Benchmarks
Understanding CSAT in Call Centers: Measurement, Improvement, and Benchmarks

Understanding CSAT in Call Centers: Measurement, Improvement, and Benchmarks

Kat
Kat  Barannikova

CSAT is a crucial metric in call centers designed to assess the level of satisfaction customers feel towards a service they received. It is a direct indicator of customer sentiment and satisfaction after an interaction with a service agent. Understan...

Average Speed of Answer (ASA) in Call Center: How to Measure & Improve?Average Speed of Answer (ASA) in Call Center: How to Measure & Improve?
Average Speed of Answer (ASA) in Call Center: How to Measure & Improve?

Average Speed of Answer (ASA) in Call Center: How to Measure & Improve?

Kat
Kat  Barannikova

Do you know what ASA in a call center is? If you do not or are not sure how it works, then you are about to discover a great opportunity to improve your business communications. In this article, we will discuss this critical call center metric along ...

Queue Callback: Benefits, Setup, Best Practices for Call Centers & MoreQueue Callback: Benefits, Setup, Best Practices for Call Centers & More
Queue Callback: Benefits, Setup, Best Practices for Call Centers & More

Queue Callback: Benefits, Setup, Best Practices for Call Centers & More

Anthony
Anthony  Constantini

Having to worry about angry callers on hold can be a thing of the past. With a queue callback system, you can have an elegant way of helping your callers be heard – and of helping your agents have some breathing room. What is queue callback? How does...

Digital Customer Engagement: Key Strategies, Benefits, Real Examples and TrendsDigital Customer Engagement: Key Strategies, Benefits, Real Examples and Trends
Digital Customer Engagement: Key Strategies, Benefits, Real Examples and Trends

Digital Customer Engagement: Key Strategies, Benefits, Real Examples and Trends

Kat
Kat  Barannikova

Digital customer engagement is essential for businesses to thrive in today’s market. This article explores key strategies to enhance digital interactions, the benefits of implementing these techniques, and real-world examples from leading brands. Add...

What is Customer Satisfaction Score (CSAT)?: Ultimate Guide to Measure & Improve the MetricWhat is Customer Satisfaction Score (CSAT)?: Ultimate Guide to Measure & Improve the Metric
What is Customer Satisfaction Score (CSAT)?: Ultimate Guide to Measure & Improve the Metric

What is Customer Satisfaction Score (CSAT)?: Ultimate Guide to Measure & Improve the Metric

Kat
Kat  Barannikova

Are your customers happy? Your CSAT score holds the key. This metric offers a great representation of customer satisfaction with your services or products, impacting your brand’s growth and retention rates. Unpacking the what, how, and why, we will g...

Automatic Callback: Call Center System Feature to Improve Customer ExperienceAutomatic Callback: Call Center System Feature to Improve Customer Experience
Automatic Callback: Call Center System Feature to Improve Customer Experience

Automatic Callback: Call Center System Feature to Improve Customer Experience

Anthony
Anthony  Constantini

Looking for ways how you can help save your business from abandoned calls and improve your customer service? An automatic callback system might be the answer you are looking for. Reduce frustration in your callers by giving them more control over whe...

Introducing the progressive dialerIntroducing the progressive dialer
Introducing the progressive dialer

Introducing the progressive dialer

Kat
Kat  Barannikova

We are excited to announce the launch of a new feature in our auto-dialing system—the progressive dialer. This tool will simplify your agents’ work by optimizing the outbound call process. Play Progressive dialer: How it works The progressive dialer ...

Introducing Scheduled Campaigns: a Powerful Addition to Auto Dialer SettingsIntroducing Scheduled Campaigns: a Powerful Addition to Auto Dialer Settings
Introducing Scheduled Campaigns: a Powerful Addition to Auto Dialer Settings

Introducing Scheduled Campaigns: a Powerful Addition to Auto Dialer Settings

Kat
Kat  Barannikova

We’re excited to announce a powerful addition to the MightyCall dialer settings – Scheduled Campaigns. With this latest enhancement, you can now specify the time for your campaign launch and time brackets, which leads to better and more precise call ...

MightyCall announces direct integration with National Do Not Call RegistryMightyCall announces direct integration with National Do Not Call Registry
MightyCall announces direct integration with National Do Not Call Registry

MightyCall announces direct integration with National Do Not Call Registry

Kat
Kat  Barannikova

MightyCall is excited to announce our new built-in integration with the National Do Not Call (DNC) Registry, improving compliance and ease of use for small and medium-sized businesses using our call center platform. What this means for our users Migh...

Customer Service Automation: What Is it? Examples, Benefits, Special Software & MoreCustomer Service Automation: What Is it? Examples, Benefits, Special Software & More
Customer Service Automation: What Is it? Examples, Benefits, Special Software & More

Customer Service Automation: What Is it? Examples, Benefits, Special Software & More

Kat
Kat  Barannikova

Customer service automation marks a significant transformation in how businesses manage customer interactions, integrating technology to improve support operations and the customer experience. This method employs specialized software to automate rout...