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MightyCall Blog

Four Things to Consider For a Professional On-Hold Voice GreetingFour Things to Consider For a Professional On-Hold Voice Greeting
Four Things to Consider For a Professional On-Hold Voice Greeting

Four Things to Consider For a Professional On-Hold Voice Greeting

Michelle
Michelle  Hernandez

Yesterday, we shared a post for those of you who decided that it would be a good idea to take the DIY approach  to recording your on-hold voice greeting. However, to gain instant credibility, a professional voice actor is hard to beat, and there are ...

Thinking Differently About Staffing a Small Business Contact CenterThinking Differently About Staffing a Small Business Contact Center
Thinking Differently About Staffing a Small Business Contact Center

Thinking Differently About Staffing a Small Business Contact Center

Andy
Andy  Gundel

Long gone are the days when you had to hire people to physically sit in a call center and answer phones. Back then, you had to pay agents whether they were needed or not, along with the costs of renting the physical call center space and other expens...