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An affordable call center software solution can help restaurants increase their business and enhance customer relationships. Check out our updated article with easy-to-implement tips and tricks.
There are times when you might want or actually need to roll up your sleeves and record an on-hold voice greeting of your own. For instance, you may have a really tight deadline and need a message done ASAP to get across to customers before a profess...
Do you need a speakerphone in your conference room? And if so, do you prefer the high-end features of an advanced Polycom speakerphone? You probably answered “yes” to both questions. Most businesses, even small ones, need to conduct teleconferences a...
Long gone are the days when you had to hire people to physically sit in a call center and answer phones. Back then, you had to pay agents whether they were needed or not, along with the costs of renting the physical call center space and other expens...
If you have followed the MightyCall blog for any length of time, you will know by now that we are big on creating a great first impression with the people who call you on your toll-free or local number. This article is for those of you who are sold o...
Everyone’s been put on hold on the line before. Yet, not every company knows very much about these voice recordings that greet customers when they first call in over the phone. How often are people put on hold, for starters? How long do they stay on ...
Updated: 2017.02.01 In this article we cover: why phone interaction is still necessary; advantages of using a virtual phone number for entrepreneurs; how to manage multichannel communication; MightyCall’s options for efficient customer support. Virtu...
First impressions matter. That’s true for the dating scene, and it’s true for when customers call you for the first time. This means that the kind of voicemail greeting that they hear needs to be professional. Do it right, and you gain in...
