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Knowing every call’s outcome in your call center’s history feels like an obvious feature. Yet sometimes you have to really search for it. Call dispositions provide a structured way to classify and analyze interactions. This article explor...
Discover the ultimate compilation of call center software, each selected to empower your business with scalable, intuitive communication solutions. What is call center software? How does a call center phone system work? Types of call center solutions...
Call centers have long been one of the most important ways for larger businesses to keep in touch with their clients, be it a way to help clients with a product, to facilitate a return or other aspects of customer service. But increasingly, in the mo...
February 2024 is truly memorable for MightyCall’s Call Center development, as we have dramatically scaled our system’s functionality by releasing an Auto Dialer for outbound campaigns. This feature makes MightyCall a full Call Center solution, comple...
We’re excited to share that MightyCall has been recognized in the G2 Best Software Awards for 2024, securing a spot in the top 1% of products listed on G2. This award highlights our commitment to providing exceptional service and innovative sol...
There are many ways to speed up the call center’s work progress; some are more direct than others. An automated outbound calling system will take on a large part of the mechanical work and will free your agents so they can focus on building you...
For customer feedback to work on a deep level, you need an effective strategy supported by everyone involved: CEOs, employees, and customers. Here’s how you can get maximum ROI from customer feedback.
The reality of working from home is transforming society as we speak. Find out why you should break free of the rigid 9-5 for good, not just as a temporary escape.
Welcome an indispensable new assistant to your desktop app collection. MightyCall has released the Desktop app for Windows OS users. Thanks to this release, all users including agents, managers, and administrators can make their work easier by downlo...
This winter, MightyCall has achieved its consecutive G2 Leader Winter 2024 Award along with a multitude of others. What does this mean for you? Whether you’re managing a busy call center, running a small business, or steering a large enterprise, thes...
In the dynamic sales and marketing landscape, the introduction of cold calling software has marked a significant shift. This technology reshapes the traditional approach to unsolicited customer outreach, incorporating features to improve both efficie...
As we count down the last days of 2023, this year has witnessed growth in the tech sector that a year ago was hard to imagine. This year we’ve had groundbreaking innovations, increased adoption of AI and machine learning, and a significant shift towa...
“Answering service” and “call center” are often bandied about, and one is oftentimes used for the other. However, you should know that there is actually a difference between an answering service and call center – and that the difference is pret...
What is a SIP trunk? Do you need it? What are its operational mechanics and the benefits it brings to the table? Whether you’re transitioning from traditional phone systems or looking to improve your existing VoIP setup, understanding SIP lines...
Ever wanted to get SIP trunking for your business? MightyCall is excited to announce that now this option is available for our clients. Now you will be able to connect your Private Branch Exchange (PBX) system to the internet, instead of using tradit...
When it comes to cohesion and company success, every business owner knows that effective communication is key. Without the ability to work together seamlessly and channels through which you can do so – internally with your colleagues and externally w...
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
