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There are many ways to speed up the call center’s work progress; some are more direct than others. An automated outbound calling system will take on a large part of the mechanical work and will free your agents so they can focus on building you...
For customer feedback to work on a deep level, you need an effective strategy supported by everyone involved: CEOs, employees, and customers. Here’s how you can get maximum ROI from customer feedback.
The reality of working from home is transforming society as we speak. Find out why you should break free of the rigid 9-5 for good, not just as a temporary escape.
Starting a small business is exciting and scary, but sharing your product with the world is a beautiful opportunity. It is natural that you want to get it just right. There are so many things running through your mind: goals, strategy, how to organiz...
Our new list of best softphones for Windows with a detailed look at features, user ratings, and pricing.
In the digital age, customer management software has become an indispensable tool for contact centers worldwide. The right contact center CRM software can revolutionize how you connect with customers, transforming every interaction into an opportunit...
Welcome to the comprehensive guide to contact center training. In today’s competitive business landscape, call center agent skills are a crucial differentiator. This guide covers the importance, types, benefits, tracking metrics, training metho...
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
