Thanks for your request! We'll get back to you shortly
In the world of customer service, one key metric that holds immense importance is the First Call Resolution rate. Achieving a high FCR rate indicates the ability of call centers to resolve customer issues effectively and efficiently. In this article,...
In the world of call centers, one crucial metric that holds significant importance is the call abandonment rate. It serves as an indicator of customer satisfaction, operational efficiency, and overall performance. In this article, we will delve into ...
In the realm of customer service and support, call centers play a vital role in connecting businesses with their customers. But what exactly is a call center, and how do they operate? Here we’ll be exploring the fundamentals of call centers, their op...
As businesses expand and go global, the need for efficient customer support becomes increasingly important. One of the most popular solutions businesses are opting for is a virtual call center. Here, we will guide you through everything you need to k...
What Are Call Transfers? Call transfers are a useful telephony feature that allows you to connect your caller to another person within the company after you have already picked up the phone. This will help you get the client to the correct department...
Wouldn’t it be amazing to kick the year off by improving your privacy controls while giving team members guided flexibility and ensuring a smoother workflow? MightyCall’s first major news of 2023 is the rollout of new and improved functionality: Role...
It takes so much to find the dream job and so little to start resenting it. Commuting is one of the make it or break it factors for many people in modern society. Working from home allows your employees to control their surroundings and create a comf...
Enjoy STIR/SHAKEN for improved call security, legitimacy & control
Businesses get VoIP numbers to route calls to remote employees. The process is simple, when a customer calls the number, it’s redirected to the remote employee’s device based on business rules. Such numbers allow employees to receive call...
Online networking is puzzling to many -- but just not these entrepreneurs, marketers, and business experts! Discover all their wisdom in bite-sized pieces.
MightyCall, your favorite leading cloud-based virtual phone system provider, celebrates receiving the G2 Leader Spring 2023 award and G2 Easiest to Use Spring 2023 award!
The Ultimate List of Free Content Creation Tools & Resources
Take a look at the best customer channels based on industry.
Here are ten ways that marketing automation can help other areas of your business at the same time as it improves marketing quality and efficiency.
CEO Magazine called them “the new breed of leader”. Author Nikki Fogden-Moore called their lifestyle “ultimate vitality”. You’ve probably met them and have definitely heard about them. They are fitpreneurs, and they’re challenging us to work differen...
Mobile Marketing Infographics
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
