Simplistics’ experts specialize in web design and development. They create custom websites, web applications, mobile apps, and SEO-optimized solutions. Unique solutions are their focus as they work with various clients, including agencies, educational institutions, and unique businesses. In these situations, using a template is not really an option, so Simplistics offers tailored solutions to enhance users’ engagement and generate more leads.
For any business journey, communication is crucial, so the Simplistics team started looking for a business phone system to effectively receive and make calls from their current customers and leads, and we’re here to tell you why they ended up with MightyCall.
Why did Simplistics start using MightyCall?
Reliability, support, and price ✅✅✅
After the previous less than positive experiences with other providers, it was clear what the Simplistics team was looking for: a reliable service, with great support and transparent pricing. Well, MightyCall was able to give them all of it:
There are three things we were looking for: a reliable service, great support and a reasonable price. MightyCall was able to check off each box. After switching to your system, we no longer had to worry about receiving phone calls.
MightyCall’s customer service team has the best reviews across the industry, which is the main proof of the customer-obsessed culture in our company. We always put the customer first, no matter the nature of the inquiry, whether it’s a simple product-related question or the need to have a specific feature that MightyCall’s developers are ready to take on.
Easy implementation
Nobody wants to spend a lot of time figuring out how to set up business software, no matter how tech-savvy the team is. And this is exactly what the Simplistics team valued from the very beginning: the ease of implementation and user onboarding. Itzik said,
Even though we are technical, we didn’t want to manage the phone system ourselves and we wanted a reliable system that we could just set and forget. After testing out MightyCall for a few weeks, we were impressed by both your support staff and how functional your system is.
MightyCall’s interface has been recognized as very intuitive and easy to set up by a vast majority of our users, which explains the special G2 badges on the Highest User Adoption in Call Center Infrastructure and Easiest Admin for Small Business Call Center Infrastructure we’ve received. These awards highlight how quickly businesses can implement and benefit from the platform’s easiest administrative experience in the call center software category.
Focus on the business, not the operations
Being a business owner is a multi-challenge task, as managing the everyday operation could eat up your whole focus, but at the end of the day you should focus on what matters the most: providing the best service to your clients.
As a small business owner, I want to focus on building beautiful websites for my clients and a great working environment for my staff. Not having to worry about dropped calls or managing the phone system myself has helped me focus on what is truly important.
Here comes another MightyCall obsession that has been recently recognized by the Inc. Power Partner Awards – Ensuring even the smallest teams can efficiently manage communications using cloud call center software.
Small and medium businesses’ needs lie at MightyCall’s core and we know better than anyone in the industry how important it is for SMBs to manage their calls efficiently and have access to the most important features.
What MightyCall features does Simplistics use?
Voice menu as the main call routing option
Considering the nature of business communication at Simplistics, which mostly involves inbound communication, the features highlighted here are mostly about handling incoming calls.
The essential feature here is part of call routing, which is a voice menu, aka IVR (Interactive Voice Response). Itzik commented,
For call distribution, we have two types of users calling us; sales and support calls. For sales calls, we use MightyCall’s call group & round robin feature to ring either my phone or Jeremy’s. This helps us distribute the sales calls evenly, and has been a fantastic feature. We then have the second IVR for support calls, which we use so clients can reach their Account Manager directly without needing to remember an extension.
This feature is truly the ultimate feature for inbound business communication; it lets the callers be directed to the right person or department immediately. As Itzik mentioned above, their setup involves 2 menu options: the Sales team and Support, which is one of the most common case scenarios. Others can involve different locations, languages, or simply more business departments to reach depending on the client’s inquiry.
Voicemail transcription
MightyCall’s array of call center features is wide, but it’s always curious to see which feature each business shouts out as the most used or useful. In this case, that designation is taken by our voicemail-to-text feature, where Itzik said the following:
We use almost every feature so it’s challenging to pinpoint specifically just one. If I had to, I would say that voicemail transcriptions have saved us a lot of time!
Reflecting on the previous idea of saving time and focusing on the business itself, this is another way to save time: simply reading the transcription of whatever your customer has recorded in the voicemail.
MightyCall’s call quality
One should always remember that a cloud call center solution will always depend on the Internet connection. So, once there are no problems with WiFi, you can expect no interruption of your conversations, as you will hear your clients and be heard by them without problem.
Regarding outbound communication, most of our outbound communication is through email, but we make about 10 calls a day. They have gone well and the sound is always crystal clear.
Conclusion
This case study on Simplistics is a good showcase of how MightyCall matches our customers’ values. We help small businesses get access to a reliable business communication solution providing best features, best pricing, best customer support, and easy system implementation so the teams can do what they’re best at: providing the best service to their customers.
The MightyCall team is a true fan of each of our clients, and we hope Simplistics will continue thriving in their field of web design. On our end, we’ll keep covering their business communication!
