Features

Local numbers have standard call charges, while toll-free numbers grant free calls for the caller

Engage customers via text and create campaigns accessible to all users

Include images, videos, audios, documents, and zip files in your messages

See who is calling to distinguish between personal and business calls

Your clients will see your company name instead of a number

Automatically screen against DNC lists to ensure compliance with regulation and protect your business from potential fines

Enable business communication directly from a browser

Keep track of communication history in one place

Access your communication activities in the MightyCall desktop app

Android and iOS apps help to work on the go

Start a call by clicking on phone numbers directly from your computer

Callers can leave messages if you don’t pick up

Help agents remember important information about the calls by leaving detailed notes

Notify your agents about another call on the line

Record custom messages for your callers

Organize your business contacts by creating client cards within MightyCall

Create unique call flows to suit your business needs using a no-code designer

Sort and manage large volumes of calls to avoid overwhelming the team

A voice menu that can include as many tiers as your business needs

Offer a callback option to callers, placing a virtual call in the queue

Prevent missed calls by holding incoming calls in a line

Forward incoming calls to multiple agents at the same time

Allow agents to transfer incoming calls to another agent or department

The agent views the contact's information before starting a call within an outbound campaign

Minimize downtime by setting the outbound dialer to start calls automatically if there’re available agents

Minimize downtime with smart algorithms that predict when there’ll be an available agent to take the next call

Connect your MightyCall data to the apps you use most frequently

Each user has a three-digit number that can be used for call forwarding purposes

Assign one of the roles to your users, depending on the permissions you want them to have

Enables agents to see all issue-related details in one place

Includes all the key metrics that help supervisors analyze and improve call center performance

Determine whether an agent can receive or make a call, ensuring calls are directed to the right person at the right time