Features – MightyCall

Calling & Texting

Toll-free and local numbers

Local numbers have standard call charges, while toll-free numbers grant free calls for the caller

Caller ID

Your clients will see your company name instead of a number

International numbers

Vanity numbers

MMS

Include images, videos, audios, documents, and zip files in your messages

SMS

Engage customers via text and create campaigns accessible to all users

Voicemail

Voicemail to email

Voicemail to text

Automatically transcribe your voicemails

Webphone

Enable business communication directly from a browser

Softphones

Deskphones

Mobile app

Android and iOS apps help to work on the go

Desktop app for Windows

Access your communication activities in the MightyCall desktop app

Business contact book

Organize your business contacts by creating client cards within MightyCall

Call notes

Help agents remember important information about the calls by leaving detailed notes

Number porting

STIR/SHAKEN

911 emergency calling

Conference calls

CNAM

Call handling

Call routing

Create unique call flows to suit your business needs using a no-code designer

Automatic call distribution (ACD)

Sort and manage large volumes of calls to avoid overwhelming the team

Call flow designer

Do Not Disturb (DND) Mode

Multi-level IVR

A voice menu that can include as many tiers as your business needs

IVR (Interactive Voice Response)

Auto attendant

Call forwarding

Business hours

VIP & block list call routing

Music on hold

Custom greeting

Record custom messages for your callers

Dial by name

Call screening

Call queues

Prevent missed calls by holding incoming calls in a line

Customer callback

Offer a callback option to callers, placing a virtual call in the queue

Ring groups

Forward incoming calls to multiple agents at the same time

Call transfer

Allow agents to transfer incoming calls to another agent or department

Warm transfer

Cold transfer

Three-way call

Simultaneous ring

Auto dialers

Predictive dialer

Minimize downtime with smart algorithms that predict when there’ll be an available agent to take the next call

Progressive dialer

Minimize downtime by setting the outbound dialer to start calls automatically if there’re available agents

Preview dialer

The agent views the contact's information before starting a call within an outbound campaign

Answering maschine detection

Save agents' time by skipping voicemails and connecting with real customers

Voicemail drop

Automatically leave a pre-recorded message when an agent reaches a customer's voicemail

Do Not Call List

Automatically screen against DNC lists to ensure compliance with regulation and protect your business from potential fines

Call dispositions

Summarize what happened during the call with a brief classification of its outcome

Click-to-Call

Start a call by clicking on phone numbers directly from your computer

Call tagging

Call scheduling

Analytics & reporting

Call center reports

Allow managers to measure the efficiency and effectiveness of agents’ work

Call log

Message log

Auto dialer campaigns report

Lets you quickly assess and analyze the outcomes and make the required changes to improve the campaign

Team productivity report

See exactly how your agents spend their time

Call dispositions report

Reflects specific outcomes of customer calls with your agents, giving you insight into the success of your campaign

Call volume report

Get insights into call center's agents performance by consolidating call data over selected time periods

Call center dashboard

Allow managers to measure the efficiency and effectiveness of agents’ work

Supervisor workspace

Includes all the key metrics that help supervisors analyze and improve call center performance

Agent workspace

Enables agents to see all issue-related details in one place

Call & user management

Call & user
management

Live call monitoring

Enhance agent performance by introducing real-time call monitoring methods

Call barging

Allow a supervisor to jump into the ongoing call to talk directly to a customer

Call recording

Check important information and train your agentsby going back to what was said during calls

Call listening

Supervisor listens in on a live call without interfering, takes notes and provides feedback later

Call whisper

Lets a supervisor talk directly to an agent during a call without letting the customer know

Call intercept

Disconnect an agent from the call and let a supervisor take over

Custom user statuses

Determine whether an agent can receive or make a call, ensuring calls are directed to the right person at the right time

Advanced roles & permissions

Assign the role to your users, depending on the permissions you want them to have

User extensions

Call duration limits

Integrations

HubSpot integration

Salesforce integration

Zoho integration

Balto integration

Zapier integration

Connect your MightyCall data to the apps you use most frequently

CRM Calling

API