Dial-By-Name

How does this feature work?

Every single phone you’ve ever dialed on has had letters on its number pad. These letters are actually useful- which is why MightyCall puts them to use with the Dial-by-Name feature. The Dial-by-Name feature allows your callers when they first call in and need to be redirected to a different number, to punch in the name of the person they are trying to reach. They can then be connected to that person. This makes it a lot easier for callers—instead of memorizing 1000 numbers, they just need a name. And it makes it easier for business—instead of missing calls or hoping your clients remember specific numbers, they can always get through!

Use Case

For example, your customer knows that the name of the person who is working on their case is John, and they want to connect to them, but do not know their extension number. Hence, typing John on the keypad will connect your customer to your employee. This provides a personal connection between the business and the client.

Customer Review

Enterprise-grade phone and connect center solution for my complete team for less money than my personal cell phone bill. Workflow capabilities are very rich with a very easy-to-use application. Great high-end features that you normally don’t get at this price from grasshopper and others.

Stijn, Read full review on Capterra