VoIP Call Center

What is a VoIP call center?

VoIP call center is a software that utilizes modern VoIP technologies in order to help call center teams manage high inbound and outbound call volume.

Because VoIP call center solutions are internet-based, a team using this technology can be spread out over a large geographic area, instead of being located in a single building. As a result, this technology opens up new possibilities for management, employees, and clients, which would not have existed prior.

How to know if your business needs a VoIP call center?

Your business might need help – and you might not even realize it. Here are a few things to keep in mind that could help trigger a change to a new VoIP contact center solution:

Your employees are increasingly spread out

Have you noticed that more and more of your employees work from afar? Is it increasingly difficult for them to get to work – or are more of them needing to stay home for certain reasons? It is possible that the old way of doing business just is not going to cut it anymore.

Your clients are increasingly spread out

Have you recently taken on clients who are rather far from you – maybe in other time zones? Have you had to spend more money paying employees to call at awkward hours to match up with these new clients? There may be better ways forward for you than keeping this same course.

You are about to expand

Have you been thinking about making your business a lot bigger – with more employees and (hopefully) more clients? Now might be the time to consider an alternative option instead of sticking with what you already have, as it may be harder to switch after you have beefed up your numbers.

Your business is increasingly having communications issues

Maybe some key pieces of information are being lost between agents. Maybe they just are not syncing enough. There are better ways of being able to keep everyone talking, inside the team and outside the team.

You are about to run out of space

Your building is packed to its limit, and you just cannot squeeze anyone else in without making things uncomfortable for everyone. Maybe instead of search for more space, you start searching for something which will require far, far less?

Why MightyCall?

Cutting-edge automation

With our virtual receptionist feature, you won’t miss any crucial calls. Our intelligent routing system and automated greetings create a seamless and professional calling experience for your customers.

Unparalleled multichannel support

MightyCall’s VoIP call center supports various communication channels. From voice calls to social media interactions, we ensure your customers connect with you effortlessly through their preferred mode of communication.

Tailored CRM integration

Our call center solution easily integrates with most internet CRM systems. This feature equips your team with necessary customer information, promoting personalized interactions and subsequently, improved customer relations.

Empowering analytics

Our advanced call analytics provide insights into your contact center operations. Through analyzing call durations, response times, and more, you can continually optimize your service, enhancing overall business performance.

Secure and reliable service

At MightyCall, we prioritize your data security. Our hosted VoIP solution uses secure VoIP technology, ensuring your call data is encrypted, giving you and your customers peace of mind.

Innovative customization

With our customizable call scripts, your call center team will always be prepared to provide excellent service. These scripts guide customer interactions, fostering consistent, high-quality communication.

Call center VoIP software from MightyCall is the choice for businesses aiming to leverage the benefits of cloud technology while experiencing our unique, customer-focused approach to service delivery.

Benefits of cloud-based call center

Connecting to the cloud

Users connect to the cloud call center service via the internet. This could be through a dedicated application, web browser, or VoIP-enabled phone.

Call routing

Incoming calls are received and routed through the cloud-based system. The calls can be directed based on predefined rules such as time of day, caller ID, or agent availability.

Handling calls

The system then routes the call to the appropriate agent, anywhere in the world, who handles the customer’s query. In the event that all agents are busy, the call is placed in a queue.

Integration and data access

The call center system can integrate with CRM and other business tools. This means agents can access relevant customer data to personalize the service.

Data collection and analysis

After the call, data is collected and stored in the cloud for future reference and analysis. This allows businesses to evaluate their performance and make improvements.

Scale or modify

The cloud-based structure allows businesses to scale up or down their call center operations as needed, without the need for significant infrastructure changes.

Virtual call centers streamline business operations, provide location flexibility, and ensure efficient handling of customer interactions.

Key features inside MightyCall’s cloud-based call center

MightyCall’s cloud-based call center offers a multitude of innovative features designed to empower your business. Here’s a snapshot of what you can expect:

• Automatic Call Distribution: As incoming calls are managed and routed in accordance with pre-established rules, you can increase agent productivity and give customers a polished, responsive experience.
• Multi-level IVR: This automated feature guides your clients to the correct operator and department, making sure no call goes unanswered, providing efficient routing and professional greetings.
MightyCall Call Center Multi-level IVR
• Call Queuing: During high-volume periods, MightyCall efficiently queues calls to ensure each customer is attended to in a timely manner.
• CRM Integration: MightyCall seamlessly integrates with popular CRM systems, providing critical information to your team for personalized customer interactions.
• Advanced Call Analytics: Gain valuable insights into your call operations with detailed analytics. Monitor call durations, response times, and more to optimize your service.
• Call Whisper: Help your agents during live calls: join the call and provide guidance while the client cannot hear you.
• Call Recording: Record calls for quality assurance, staff training, or regulatory compliance.
• User & Team Management: Equip your team with effective and personalized training and supervising options to guide customer interactions, improving service quality and consistency.

These features and more make MightyCall’s cloud-based call center a powerful tool for enhancing your customer service and strengthening your brand’s reputation.

Benefits of VoIP call center solution

There are lots of benefits to using the internet to make and receive your call center’s calls. Here are just a few benefits of VoIP for call centers:

Lower costs

Because you only need the internet for VoIP calls, your costs are oftentimes significantly lower than they would be if you were using a traditional phone system, which oftentimes requires you to rent or buy cumbersome devices.

Easy to set up

One of the best things about VoIP call center platforms is how simple and easy they are – even for folks who are not the most technically proficient!

Hardware flexibility and remote connectivity

Being able to work over the internet means that you can work from pretty much anywhere with an internet connection – and greater flexibility.

Easy customization and scalability

Because your call center would not need to rely on physical phones, you have the greater potential for being able to quickly expand your operations; all you oftentimes need to do is to simply add an extension (with some clicks and typing) or get an additional number).

What is VoIP?

VoIP, which stands for Voice Over Internet Protocol, is a modern communications technology which lets you make calls and communicate with others over the internet, as opposed to classic landlines. This technology works over the internet, meaning you can use it with internet connected devices like laptops, computers, tablets, and others.

Because of its internet-based nature, as opposed to whatever internet device you have, VoIP contact center software is often cheaper and easier to use than traditional lines.

How much does a VoIP for a call center cost?

There is no one single answer to how much an internet phone system can cost you, as there are lots of options out there. With that said, prices can run you from as low as $15 to even as high as $1500, especially when hidden fees are taken into account.

That’s why MightyCall strives to be honest and straightforward with how much our plans cost; no hidden fees, just honesty.

What analytics and reporting can you get with VoIP call center software?

Depending on the VoIP call center phone system, you can get all sorts of analytics. Generally however, most services worth their salt will offer you data on how many calls are coming in, how many calls are going out, abandoned calls, and missed calls.