Dialpad vs MightyCall

What is Dialpad?

Dialpad is a cloud-based platform that offers business phone solutions, including VoIP and call center systems. The product is designed for businesses of all sizes. Founded in 2011 (just 2 years older than MightyCall), the company has come a long way since then.

Headquartered in San Francisco, California, Dialpad serves clients worldwide, including the US, Canada, Australia, Japan, and several European countries. Their products have a heavy emphasis on AI-powered technology.

What is MightyCall?

MightyCall is a business phone system designed for small and medium-sized businesses, offering VoIP-based communication solutions. Launched in 2013, it provides cloud-based call management to improve customer interactions.

The company is remote-first with headquarters in San Francisco, California. The platform serves clients in the US, Canada, and various international markets, including Asia, the Middle East, the UK, and parts of Europe, helping businesses stay connected globally.

Key differences between Dialpad and MightyCall

Both Dialpad and MightyCall offer similar solutions; however, they have different approaches to how these solutions are implemented. Let’s break down the differences between platforms.

Types of phone numbers

Dialpad provides local and toll-free calling numbers, but vanity numbers are not a primary focus. Additionally, they only offer 1 local number in pricing plans. While Dialpad does support number porting, the process can sometimes take longer due to its backend verification system.

MightyCall offers a variety of business phone numbers, including local, toll-free, and vanity numbers. Unlike Dialpad, its pricing plans include 3 toll-free and local numbers. There are no additional setup fees, and number porting is available for businesses switching providers.

Webphone and softphone accessibility

Dialpad offers a webphone feature with AI-powered voice transcription and call insights, which can be helpful for large teams. However, the added AI features can sometimes slow down performance on certain devices, making it less ideal for businesses to prioritize speed over AI-based analytics.

MightyCall also offers a web-based phone system, helping users make and receive calls directly from their browser without installing additional software. It also provides a mobile app. Though the app is not jacked with AI superpowers, the system is rather fast and designed to be simple, yet elegant.

Interactive voice response (IVR)

Dialpad’s IVR system features AI-powered routing and voice recognition. This helps businesses automate call handling more effectively. However, the setup can be complex and requires additional training. Some users also report occasional misrouting due to AI learning inconsistencies.

MightyCall is a simple yet effective IVR system that allows businesses to set up automated menus and advanced call routing. It supports multi-level IVR, helping companies efficiently direct customers to the right department. While it doesn’t offer AI-powered routing, its ease of use makes it a strong choice.

Analytics and reporting

Dialpad’s analytics suite is a bit different in comparison to MightyCall’s. It features AI-powered sentiment analysis, call transcription, and detailed team performance insights. However, the depth of the analytics may be excessive for small businesses that only need basic reporting.

MightyCall provides essential call analytics, including call volume, duration, and response times. The reporting tools are straightforward and designed for easy interpretation.

Dialer Options

When it comes to dialer functionality, MightyCall stands out. For just $40 per user/month, MightyCall’s Power plan includes both a Preview Dialer and a Power Dialer. These tools are designed to make outbound calling more efficient. For high-volume outreach, the Enterprise plan (only $50 per user/month) adds a Predictive Dialer to the mix, making large-scale campaigns easier.

Here’s how each dialer works:

• Preview Dialer: Gives agents a chance to review all details before connecting, ensuring more informed and effective conversations.
• Power Dialer: Automatically dials numbers in sequence, instantly connecting agents to live calls and minimizing downtime.
• Predictive Dialer: Uses smart algorithms to predict agent availability and call answer rates, boosting efficiency and maximizing connections.

By contrast, Dialpad offers only a single Salesforce Power Dialer, which costs a hefty $110 per user/month and comes with limited functionality.

Beyond pricing, MightyCall also delivers more value. Unlike Dialpad, it integrates with the National Do Not Call List, ensuring compliance with regulations. Plus, advanced campaign analytics are included for free, whereas Dialpad charges extra for even basic reporting.

MightyCall and Dialpad similarities

We reviewed the differences between the products, and now let’s see what they have in common.

Cloud-based VoIP system

MightyCall and Dialpad are cloud-based VoIP phone systems that allow businesses to manage communications without traditional phone lines. Users can make and receive calls from anywhere using a desktop, web browser, or mobile app.

Call forwarding and routing

Both platforms allow businesses to set up call forwarding and routing rules, ensuring incoming calls reach the right department or individual. MightyCall offers a simple setup with routing options, while Dialpad includes AI-assisted routing with additional automation capabilities. However, it’s worth mentioning that MightyCall is rather flexible in terms of customization options.

Voicemail and transcription

MightyCall and Dialpad offer voicemail features that allow users to receive, store, and manage voice messages. Additionally, both services offer voicemail transcription, converting messages into text for quick review. While MightyCall provides basic transcription for clarity, Dialpad’s AI transcription is more advanced. However, AI transcriptions can still misinterpret complex names or accents.

Comparing MightyCall and Dialpad Connect pricing and plans

Below, we will provide a clear breakdown of pricing and plans for both services. We compare monthly and yearly costs, the number of users included, and other key factors to help you determine which service offers the best value for your business.

Dialpad pricing

The price list also includes a custom Enterprise plan.

Note: Prices are current as of the article’s publication time.

MightyCall pricing

The price list also includes a custom Enterprise plan.

Note: Prices are current as of the article’s publication time.

MightyCall offers more affordable pricing with lower monthly and annual costs for businesses that need essential VoIP features. Unlike MightyCall, Dialpad includes AI features, but its higher price may not be justified for businesses that only require simple call management and routing. If you’re looking for a budget-friendly VoIP solution, MightyCall is the better choice.

Dialpad or MightyCall: Which service is safer?

Both put security first to protect customer data and communications.
MightyCall ensures security through end-to-end encryption, cloud storage, and role-based access controls to prevent unauthorized access. It follows industry-standard compliance regulations to keep user data safe.

Dialpad also offers end-to-end encryption, AI-driven fraud detection, and advanced authentication options like single sign-on (SSO). Additionally, it complies with SOC2® Type II standards, making it a strong choice for businesses with strict compliance needs.

Both services offer strong encryption and security measures. Compared to MightyCall, Dialpad’s AI-driven fraud detection looks like an obvious advantage. However, both companies have the highest compliance standards and advanced security measures.

Difference between Dialpad and MightyCall user support and satisfaction

When evaluating user support and satisfaction between Dialpad vs MightyCall, we considered support channels, user feedback, and overall customer experiences.

Support channels

Dialpad provides support through various channels, including live chat, email, and an extensive online help center. The platform also offers AI-based assistance to address common queries. While live chat availability is a significant advantage, specific response times are not explicitly stated, particularly for email support.

MightyCall, compared to Dialpad, offers comprehensive support through multiple channels, including phone support, live chat, and email. The company responds quickly and aims to address customer inquiries promptly. Additionally, it provides a detailed knowledge base and guides to assist users in troubleshooting common issues independently.

G2 ratings and user feedback

According to G2 reviews, Dialpad users like the platform for its AI features and integration capabilities. The intuitive design and functionality receive positive mentions. However, some users have expressed concerns about occasional call quality issues and the learning curve associated with its advanced features.

What do you like best about Dialpad Connect?
It’s great for a lot of different platforms. The transcription is great. Great Admin panel with a lot of controls and analytics. The account team is pretty flexible with license count. Can be adapted to a ton of different situations (user phones, main line, conference room calling, etc.) which make it a great solution to solve a lot of needs.

What do you dislike about Dialpad Connect?
There are a lot of taxes that add up beyond MSRP! It’s not completely hands-off on a lot of networks — we had to do a good deal of tuning on our network to get call quality as good as we wanted it.

Read full review on G2

Users on G2 have rated MightyCall favorably, highlighting its user-friendly interface and responsive customer support. Many customers appreciate the platform’s reliability and the support team’s dedication to swiftly resolving issues.

Nhia R. Project Manager Small-Business (50 or fewer emp.)

02/04/2025 "Customer Service with Clear Instruction. The one thing I always look into for Tech wise is how well they know the tech and how they can communicate the knowledge they have to the users. They are able to integrate their system with an old system as we work within a health care system. I contacted mutiple times to their support and they are able to answer all of our question and even emailed us the support of what is needed to be done over the weekend even." Read full review on G2

Which one is right for your business?

Since we’re comparing Dialpad and MightyCall, we can say with certainty that both offer advanced and solid solutions, but each excels in different areas depending on your business’s priorities. Here’s a closer look at which platform might best suit your needs.

Dialpad is best for

Larger businesses or enterprises: Dialpad is better for larger organizations requiring advanced features like AI-driven support, integrations with other tools, and analytics. For example, a sales-centered enterprise can use Dialpad’s CRM integrations and AI-powered insights to optimize customer interactions and drive performance.

Businesses looking for advanced AI and integrations: Dialpad is the optimal choice if your business thrives on automation and seamless integrations with other platforms. A SaaS company, for example, may use Dialpad’s AI capabilities to smooth out customer support and improve internal communications.

MightyCall is best for

Small & mid-sized businesses and startups: MightyCall is a great fit for small businesses and startups looking for an affordable, user-friendly, and reliable VoIP solution. Its interface and ease of setup make it ideal for teams with limited technical resources. For example, a small marketing firm can use MightyCall to manage client calls without complex setups.

Teams with limited tech expertise: For businesses that prioritize ease of use, MightyCall provides important features without the need for complicated learning curves. A local retail store, for instance, can rely on MightyCall’s call management and support to handle customer inquiries without technical difficulties.