In this article we will go over the following:
- MightyCall vs Dialpad: how we evaluate the services?
- Comparison of MightyCall and Dialpad pricing & plans
- Types of phone numbers available
- Dialpad vs MightyCall: features difference
- Dialpad versus MightyCall: call center features
- MightyCall and Dialpad: pros & cons
- MightyCall or Dialpad: which one is right for your business?
- Why MightyCall is the best solution?
Communication is vital for any successful business, and choosing the right VoIP and call center provider is a critical decision. It’s about finding a reliable partner to connect you with your customers. This is especially true for small and medium-sized call centers that require features such as auto dialers, live call monitoring, and multi-level IVR systems to manage their call flow and customer interactions properly. With this consideration, we’ve prepared a detailed comparison of Dialpad and MightyCall to help you select a provider that meets the unique needs of SMBs, focusing on those in search of extensive call center functionalities.
What is Dialpad?
Dialpad is one of the solid business phone systems for professional business communication. Started and run by a few employees who used to work at Google Voice, the phone service has more features than Google Voice ever did. The company has generally positioned itself as a feasible option for mid-sized businesses, with their Enterprise plan carrying a 100-seat minimum.
What is MightyCall?
MightyCall is a business phone and call center service that focuses on helping small and medium-sized companies get all the necessary features to manage their inbound and outbound communication. MigthyCall takes pride in its user-friendly design and its support of the SMB by providing the best service quality and all essential features regardless of plan, as well as exceptional customer service. This has led to multiple awards and recognition of MightyCall as one of the best products on the market.
MightyCall vs Dialpad: how we evaluate the services?
- Features — what features does each business phone system offer?
- Price (affordability) — will you be able to afford it? What will you get for your money’s worth when choosing MightyCall vs Dialpad?
- Integration simplicity — how easy will it be to integrate the product into your company?
- Amount of calls — is there a limit? Will you have to pay extra to purchase more? Will the calls be limited to local only?
- Customer support — how long will you have to wait to have your concerns resolved?
- UI — will you need to watch hour-long instruction videos or is the user interface intuitive?
- Stability — will your company be losing customers due to the VoIP system failures?
Comparison of MightyCall and Dialpad pricing & plans
Refer to the following charts to see how do MightyCall and Dialpad differ when it comes to the monthly billing:
Dialpad annual pricing
| Essentials | Advanced | Premium | |
|---|---|---|---|
| Price per month | $80 per user | $115 per user | $150 per user |
| Free trial | 14-day free trial | 14-day free trial | 14-day free trial |
| Amount of users | 3 minimum | 3-50 | Unlimited |
MightyCall annual plan pricing
| Core | Pro | Power | |
|---|---|---|---|
| Price per month | $15 per user | $23 per user | $30 per user |
| Free trial | 7-day free trial | 7-day free trial | 7-day free trial |
| Amount of users | 3 minimum | 3 minimum | 3 minimum |
Who wins: When looking at MightyCall vs Dialpad, it is important to note that MightyCall has a significantly lower price than Dialpad, making it the more financially attractive service.
Types of phone numbers available in Dialpad and MightyCall
Here is the comparison chart that illustrates the phone numbers included in the plans to further illustrate the difference between services:
| MightyCall | Dialpad | |
|---|---|---|
| Toll-free number | 3 included | $15/ per number |
| Local number | 3 included | 1 included |
| International number | $10/ per number | $15/ per number |
| Vanity phone number | Yes, for free | No |
| Number porting | Yes, for free | Yes, for free |
Who wins: MightyCall offers a free vanity phone and 3 toll-free local or toll-free phone numbers while Dialpad offers 1 local phone number for free and $15 per toll-free or international phone number.
Features difference between MightyCall and Dialpad
Refer to the following charts to see the price difference between Dialpad and MightyCall:
| MightyCall | Dialpad | |
|---|---|---|
| Minutes included | Unlimited | Unlimited |
| Agent workspace | Yes | Yes |
| Supervisor workspace | Yes | Yes |
| Call coaching | Yes | Yes |
| Live call monitoring | Yes | Yes |
| Auto dialer | Yes | Yes |
| SMS/MMS | Yes | Yes |
| Webphone | Yes | No |
| Mobile app | Yes | Yes |
| Call forwarding | Yes | Yes |
| IVR/Multi-level IVR | Yes | Yes |
| Call recording | Yes | Yes |
| Voicemail/voicemail to text | Yes | Yes |
| Conference calling | Yes | Yes |
| AI | No | Yes |
| Business contacts | Yes | Yes |
| Fax | No | Add-on |
Who wins: So is it MightyCall or Dialpad? Dialpad offers an AI service, which can be beneficial for some call centers, while MightyCall offers all other features for a better price.
Dialpad versus MightyCall: call center features
Here we are going to take a more detailed look into the Dialpad vs MightyCall key call center features:
Auto attendant & Multi-level IVR
Dialpad’s Auto Attendant: provides customizable hours, call flow prioritization, and the option for users to record their messages. It further offers insights into customer interactions with the system, enhancing the understanding of customer needs.
MightyCall’s Auto Attendant: allows for complete customization with on-demand recording options. Businesses can set operating hours, select music, guide callers through steps with pre-recorded messages, and much more. Moreover, MightyCall offers an advanced Multi-Level IVR system, making it easier for callers to reach the right department or service.
Who wins: While both MightyCall and Dialpad offer solid auto-attendant features, MightyCall has a powerful Multi-Level IVR system. This addition improves call management and the customer journey by offering detailed navigation options, positioning it as the better choice for call centers focused on providing exceptional customer service and streamlined call operations.
Auto Dialer
Dialpad: focuses on AI services and communication tools, without a significant emphasis on an auto dialer.
MightyCall: includes an auto dialer, organizing and improving outreach efforts with automated campaigns. This feature saves time and improves productivity, particularly for sales and marketing initiatives.
Who wins: MightyCall, by incorporating an auto dialer, offers businesses a powerful tool for improving their outreach and engagement efforts.
Live Call Monitoring
Dialpad: provides AI monitoring tools but does not focus on supervision features for live call intervention or quality assurance.
MightyCall: offers live call monitoring, enabling managers to actively oversee calls. This feature supports listening in, whispering to agents, or joining calls for immediate support or training.
Who wins: MightyCall with the live call monitoring tool ensures that businesses can uphold high standards of service and agent performance through active management and support.
Call management
Dialpad call management: Dialpad provides your organization with ACD and IVR features as well as built-in analytics and all the basic features required for making business calls.
MightyCall call management: When comparing Dialpad vs MightyCall, it is important to note that both DialPad and MightyCall have great feature sets, yet MightyCall is more flexible and will allow you to build your call management system to your unique needs.
Who wins: When comparing Dialpad vs MightyCall, it is important to note that both providers have great feature sets, yet MightyCall is more flexible and will allow you to build your call management system to your unique needs.
Analytics
Dialpad analytics: Dialpad provides your company with a complete and detailed analytics report, giving an overview of points such as: unanswered and answered calls, caller statistics, total texts, device usage, etc. Dialpad also offers scheduled reports on demand, however, the feature is only available on the Pro and Enterprise plans.
MightyCall analytics: MightyCall offers custom, available upon request analytics that allow you to manage your team. MightyCall’s friendly customer support will be happy to customize your experience.
Who wins: The difference is that Dialpad offers more detailed analytics on the go, which makes it easy and convenient, compared to MightyCall that will require more manual labor.
Integrations
Dialpad Pro has various native integrations, but the Standard option only has Google and Office 365 integrations, making it quite feeble as a part of a bigger business picture.
MightyCall Business offers integrations with Hubspot, Salesforce & Zapier, which allows you to connect other apps if you need them. It also offers system centralization — you shouldn’t have to run a bunch of integrations simultaneously.
If your company does not use a side CRM service and you are choosing between MightyCall and Dialpad, MightyCall is the better choice, since it has a built-in mini-CRM that allows to store all client communication in one place with notes.
International calling
Dialpad international services – Dialpad offers foreign numbers starting at $15 per number. Your credit balance will be charged any time team members place or receive any outbound out-of-country calls. Dialpad also offers international text messages and free calls to any other Dialpad user.
MightyCall international services – MightyCall offers international numbers at just $10 on a pay-as-you-go plan for international calls, which allows the users to have better control of their spendings. MightyCall offers the full VoIP international rates.
Who wins: both services are very successful, however, when it comes to the choice of MightyCall vs Dialpad, MightyCall offers better control of your spendings and a lower price for non-local numbers.
MightyCall and Dialpad: pros & cons
Dialpad pros and cons
| Pros | Cons |
|---|---|
| Many integrations for Pro and Enterprise plans | Doesn’t have in-depth call routing rules |
| Multiple plans | Customer support unavailable 24/7 for all customers, the basic plans have 24/5 support |
| MMS included in all plans | Priority live agent support is only available at the Enterprise option |
| Pro plan has local number support in 70+ countries | Dial-by-extension only available for the Enterprise option |
| Data retention policies for the Enterprise plan | Only one local number per user in all plans, toll-free numbers for $15 each |
| Users tend to be satisfied with the call quality | Users complain about the notifications not working on some devices |
MightyCall pros and cons
| Pros | Cons |
|---|---|
| A powerful feature set with an inbound/outbound call center functionality | Has only a few integrations |
| Roles & Permissions, supervisor and agent workspaces, and a centralized system | Does not offer a fax option |
| Live support for every account 7 days a week 8 am to 8 pm EST | Although there is an enterprise option, the main focus of the provider are small and mid-sized businesses |
| Live call monitoring and a flawless UI | The live support is not 24/7 |
| Constantly expanding list of free features for all plans |
MightyCall or Dialpad: which one is right for your business?
Unlike MightyCall, Dialpad has tried to replace a feature-rich system with one that focuses more on integrations. That may work well for companies that can afford a 100-seat minimum, but for most small businesses, that just creates more of a need for other, more expensive CRMs. MightyCall helps you do everything you need and keep track of it better, and for less.
What is Dialpad best for?
Dialpad is best for having an extra amount of features and integrations for an extra price. If your company is a large enterprise with the ability to invest a significant sum into VoIP providers, then choosing Dialpad may be a solid choice with their Pro plan.
What is MightyCall best for?
MightyCall is best for its intuitive design, great customer support and an ability to select a plan that works for your business size. When it comes to MightyCall vs Dialpad comparison, MightyCall will provide excellent quality for a lower price. If your company wants to have a simple yet aesthetic interface, great customer care, over-the-top connection quality and not overpay at the same time, MightyCall is your choice.
Why MightyCall is the best solution?
The main difference between services is that MightyCall has a better price-value relationship and Dialpad vs MightyCall has less functions. Clean design, excellent flexibility, 7 days customer support and all necessary features on your fingertips. You can get more features with MightyCall via plan upgrades, but your company will not suffer if you can only afford the standard options.
What Dialpad lacks?
Dialpad offers many excellent features that are unfortunately unavailable in the basic plans, leaving the very necessary tools out of the small business’ budget. This lack of features may be why Dialpad’s API works the way it does: more integrations mean customers may not need as many features.
What MightyCall wins?
When looking at whether to choose MightyCall or Dialpad for your business, MightyCall offers more for less in comparison to Dialpad. On our Business plan, you get unlimited talk minutes, unlimited Contact Book Plus usage, and more powerful features like call recording and voicemail transcription, giving you the same amount as Dialpad’s $75 Pro plan. Unlike Dialpad, MightyCall has great organization: That’s because MightyCall’s Journal page keeps everything in one place, organized to show you what you’ve done and what you still need to do. With the Journal serving as the system hub on both desktop and mobile and unlimited free user extensions, all your workers will know exactly what’s going on even if they’re out of the office.
