Grasshopper vs MightyCall

Both services are great for small businesses, but compared to Grasshopper, MightyCall also offers analytics for a small team of a few people. With MightyCall, you will get access to live call monitoring and more extended VoIP features. Grasshopper, however, remains a simple and reliable option for solopreneurs.

What is Grasshopper?

Grasshopper is a virtual phone system suitable for small businesses and entrepreneurs. It provides a professional business number. Founded in 2003, it has been on the market for over two decades. Grasshopper became a part of the GoTo group companies through a series of acquisitions and mergers in 2015. Unfortunately, the product hasn’t developed much since then. Grasshopper primarily serves clients in the U.S. and Canada.

What is MightyCall?

MightyCall is a VoIP business phone system with call center features. It suits small and medium-sized businesses that need customer support and call management solutions. Established in 2013, the company is remote-first, with a head office in San Francisco. The platform also includes features like fully customizable call routing, IVR, and call queues, which are necessary for handling high call volumes efficiently.

Key differences between Grasshopper and MightyCall

Why is it important to understand the difference between MightyCall and Grasshopper? Because the devil is always in the details. And it will simply ease your headache. While both services offer valuable features, they serve businesses in different ways.

There are certain things that make them stand out. Let’s explore what makes each platform unique in comparison to each other, and which one might better fit your business.

Types of numbers

MightyCall offers various options, including local, toll-free, and vanity numbers. That gives businesses the flexibility to choose the right one for their needs. Do you want to establish a local presence? Or maybe provide customers with a toll-free number that’s easy to remember? In any case, MightyCall has your back. Plus, all numbers come with call forwarding, voicemail, and other essential features at no extra cost.
Grasshopper also offers local, toll-free, and vanity numbers. That, in turn, makes it a solid option for businesses that need professional phone lines. However, compared to MightyCall, customizing a vanity number can come with additional costs. Additionally, some advanced features require more expensive plans. While it’s a good choice for basic business needs, MightyCall’s pricing and included features offer more value without extra fees.

IVR (interactive voice response)

MightyCall offers an intelligent IVR system that allows businesses to set up automated call menus that direct customers to the right department. This feature improves productivity by reducing the need for manual call handling. Users can create multi-level IVR menus, customize greetings, and set up call routing based on business hours or team availability.

Grasshopper includes a basic auto-attendant feature, which functions similarly to IVR but with fewer customization options. While it allows for call forwarding and simple call routing, it lacks advanced features like multi-level menus or time-based routing. Businesses looking for a more sophisticated IVR system with greater flexibility will find MightyCall’s offering more powerful and user-friendly.

Live call monitoring

MightyCall offers live call monitoring, allowing supervisors to listen in on calls in real-time, whisper guidance to agents without the caller hearing, or even jump into the conversation when necessary. This feature is perfect for training, quality control, and ensuring excellent customer service. With an easy-to-use interface, managers can oversee multiple calls at once, helping teams improve their communication skills and efficiency. Now let’s see what type of call monitoring features MightyCall offers:

• Call Listening: A supervisor monitors a live call without participating or interrupting.
• Call Barging: A supervisor joins an active call to communicate directly with the customer.
• Call Whispering: A supervisor guides the agent during a call without the customer being aware.
• Call Intercept: The supervisor disconnects the agent and fully controls the conversation with the customer.

Unlike MightyCall, Grasshopper does not provide a built-in live call monitoring feature. While users can access call logs and voicemails, managers cannot listen in on active calls, offer real-time coaching, or intervene if needed. Businesses that prioritize call quality and agent performance will find MightyCall’s live monitoring tool a major advantage.

MightyCall and Grasshopper similarities

While Grasshopper and MightyCall have differences, they also share several common features that make them reliable virtual phone solutions. Both services offer tools for business communication, ensuring smooth call management, voicemail handling, and number options. Let’s take a closer look at their features and how they compare in terms of functionality and limitations.

Call forwarding

MightyCall and Grasshopper provide call forwarding, allowing users to redirect incoming calls to multiple devices and ensuring no important calls are missed. This is especially useful for remote teams, as calls can be forwarded to mobile phones, landlines, or even different departments based on availability. That said, both platforms offer call routing options that are easy to configure, ensuring customers always reach the right person.

Voicemail and voicemail transcription

Voicemail is a standard feature in both products. It allows customers to leave messages when no one is available to answer. Both services also provide voicemail transcription, converting audio messages into text so users can read them instead of listening to recordings. This option is ideal for busy people who prefer quick message reviews.

The main difference is in storage and access. MightyCall offers more flexibility with cloud-based storage and direct email forwarding of transcriptions, making message management more convenient. While Grasshopper offers similar functionality, it may require users to manage voicemails within its app, limiting accessibility for those who prefer external integrations.

Business hours and call routing

MightyCall and Grasshopper let users set business hours, ensuring calls are routed only to employees when they’re available. Calls outside business hours can be sent to voicemail or forwarded to another number.
One limitation of both services is that complex, multi-layered call routing can require manual configuration. However, both platforms offer intuitive interfaces that make managing these settings relatively easy without IT expertise.

Comparing MightyCall and Grasshopper pricing & plans

When comparing MightyCall and Grasshopper’s pricing, it’s important to look beyond the monthly fees. While both services offer great plans, the real value comes down to what’s included. MightyCall provides more features, making it a smart choice for businesses that need advanced tools without extra costs. Let’s take a closer look at each.

Grasshopper pricing

Note: Prices are current as of the article’s publication time.

MightyCall pricing

Note: Prices are current as of the article’s publication time.

Unlike Grasshopper, MightyCall offers its price list per user. However, if you’re looking for a business phone solution that doesn’t require a sacrifice of dragon scale and functionality, MightyCall is the smarter choice.

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Grasshopper or MightyCall: Sound quality and service reliability

MightyCall guarantees crystal-clear call quality by using high-performance bare-metal servers and an advanced active-active telephony setup. Their direct partnerships with leading telephony carriers ensure every conversation is stable, uninterrupted, and exceptionally clear. With a focus on reliability and seamless communication, they set a new benchmark for call center excellence.

MightyCall builds its telephony infrastructure on physical servers, which are considered far more reliable than virtual servers. The system is also fully redundant, which means that even if one server fails, clients will not experience any issues with calls.

Contrary to MightyCall, Grasshopper has not changed or evolved its sound quality since 2015. We mentioned earlier that the company underwent a series of acquisitions, which affected its overall development.

Poor call quality. Often it takes several attempts to make an outgoing call. The voice mails do not stay on the system for more than 30 days. While the messaging system could handle pictures it seemed to be limited to that and no other file types.

Read full review on G2

Difference between Grasshopper and MightyCall user support and satisfaction

Grasshopper

Grasshopper offers customer support through email and live chat. While response times are generally quick, some users have reported delays during high-demand periods. Grasshopper’s support team is generally responsive, but more complex issues may require a longer resolution time.

After almost 5 years, they lost ownership of our business phone number. We are now on week 2 of this issue and we don’t have any solutions from them while people who call may think we are out of business. The customer service has been odd – we only speak to “level one” techs who dont know what is going on with the other levels. We told them when we called that our number appears to have been hijacked. They came up with another reason it wasnt working. Then a week later stated that the number was out of their possession.
Verified Grasshoper User on G2

On G2, Grasshopper holds a rating of 3.9 out of 5 stars, with many users appreciating its straightforward setup and ease of use. However, some users express frustration with limited advanced features and occasional technical glitches. One of the biggest advantages noted by users is its simplicity and ease of use, which is ideal for small businesses. A significant disadvantage is the lack of advanced call management features, which larger companies may need.

MightyCall

MightyCall offers an amazing support system with 24/7 phone and live chat support and an extensive help center. Users often highlight how helpful the support staff is and their ability to resolve common issues quickly. However, some users have pointed out that more technical inquiries can take longer to address.

Nhia R. Project Manager Small-Business (50 or fewer emp.)

02/04/2025 "Customer Service with Clear Instruction. The one thing I always look into for Tech wise is how well they know the tech and how they can communicate the knowledge they have to the users. They are able to integrate their system with an old system as we work within a health care system. I contacted mutiple times to their support and they are able to answer all of our question and even emailed us the support of what is needed to be done over the weekend even." Read full review on G2

MightyCall has a strong rating of 4.5 out of 5 stars on G2. Users praise its advanced features, such as IVR and call routing. Many also recognize and appreciate the team’s ability to customize features.

Which one is right for your business?

Choosing the right virtual phone system depends on your business size, needs, and goals. Both services offer unique advantages, but the best option will depend on your priorities. Let’s examine which service might be the right fit for different types of businesses.

MightyCall is best for

MightyCall, compared to Grasshopper, is ideal for businesses that need a system with advanced features like IVR, call routing, and live call monitoring. It’s well-suited for small & medium-sized companies or remote teams that require flexibility and scalability. For example, a digital marketing company with multiple departments would benefit from MightyCall’s advanced call management capabilities to keep operations smooth.

Grasshopper is best for

Grasshopper is perfect for small businesses or entrepreneurs who need a simple, easy-to-use phone system. It’s excellent for solopreneurs, consultants, or small local businesses that want a professional phone presence without additional overhead. A small retail store could use Grasshopper to communicate clearly with clients without complex systems. Ultimately, MightyCall is better for businesses with more complex needs, while Grasshopper is excellent for simple setups.