MightyCall and DialedIn are two call center software solutions that cater to different business needs.

DialedIn is well-suited for large outbound call centers with over 100 agents and high call volumes. However, it has some limitations:

It can be expensive for small to medium-sized businesses (SMBs) with fewer than 100 agents.
Call minutes are not included in the plan, which leads to additional costs.
DialedIn lacks advanced live call monitoring and coaching features.

On the other hand, MightyCall offers a more cost-effective solution for SMB call centers:

It includes minutes for both inbound and outbound calls in its plans.
MightyCall provides advanced live call monitoring and coaching tools.
It’s designed to meet the needs of smaller call center operations.

For SMBs looking for a comprehensive call center solution with included minutes and advanced monitoring features, MightyCall presents a more suitable option:

	MightyCall	ReadyMode
Price per user	$50/mo/user	~~$79/mo/user~~
Minimum number of users	3	50
Phone numbers included	3 toll-free and local	~~Not included~~
Minutes included	Unlimited*	~~Not included~~
Predictive dialer	Yes, 10-line per agent
Progressive dialer
Preview dialer
Answering machine detection MightyCall's AI AMD detects voicemail with over 97% accuracy and in under 3 seconds
Local presence dialing Automatically match business numbers to your contacts’ area codes
Caller ID whitelisting Mark your phone numbers as Verified
Call analytics
Real-time dashboard
Live call monitoring
Roles & permissions system Admin, supervisor, and agent roles with custom permissions	Advanced	~~Basic~~
Voicemail and transcription
Voicemail drop Send pre-recorded voicemail messages straight to customers’ voicemail
AI call summaries and transcripts
Works on	Windows + Mac OS + Desktop app	~~Windows only~~
CRM integrations
High-availability Seamless Redundancy infrastructure MightyCall runs multiple dedicated physical servers simultaneously, ensuring real-time synchronization for zero downtime and built-in redundancy
Setup & onboarding	Free onboarding & white-glove setup	~~Paid training~~
Support	Best in industry human support	Live support

* subject to Fair use policy

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Why Choose MightyCall?

Superior Call Quality: MightyCall delivers exceptional call quality through dedicated, bare-metal servers and an active-active telephony setup. With direct connections to major telephony carriers, our solution ensures every call is clear, stable, and reliable, setting a new standard for call center clarity.

Ease of Use: MightyCall is designed with a focus on simplicity, utilizing best UX practices to create a product that’s straightforward and efficient. Your team will face a minimal learning curve and be ready to work immediately. Plus, we offer free white-glove setup and onboarding to ensure a smooth start.

Exceptional Support: Our customers consistently praise MightyCall’s responsive and empathetic support. We’re truly customer-obsessed, treating each client with dedicated care. Any issue is quickly resolved, ensuring your team always has the backup they need to keep operations running smoothly.

Budget-Friendly: With flexible pricing and a transparent fee structure, MightyCall makes powerful call center solutions accessible without hidden costs, letting you get the most from your budget.

MightyCall's outbound call center features

Call disposition

Track and categorize call outcomes for strategic follow-up and higher reporting accuracy.

Live call monitoring

Supervise ongoing calls through call listening, whispering, or barging

Call recording

Check and store all call recordings

Customizable call routing

Create unique call flows using a no-code designer

Predictive dialer

Reduce the time spent manually dialing numbers and allow agents to focus on the conversation and not the process of reaching out

Call reporting

Keep track of the campaign data in one place and download analytics

Call notes

Write follow-ups, updates, and important details about cases

Do Not Call (DNC) compliance

Automatically screen against DNC lists to ensure compliance with regulation and protect your business from potential fines

View all Mighty Features

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4x Call Volume and 10x Cheaper

“With the use of MightyCall, from the dialer they helped me create to the minutes they’ve been able to give me, I’ve been able to get my bill down to around $2,800 a month. From $32,000 to $2,800 dollars a month.”

Jason Elsen, owner of Black Creek Management

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MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable & intuitive nature, exceptional customer support, and ease of setup