MightyCall and DialedIn are two call center software solutions that cater to different business needs.
DialedIn is well-suited for large outbound call centers with over 100 agents and high call volumes. However, it has some limitations:
- It can be expensive for small to medium-sized businesses (SMBs) with fewer than 100 agents.
- Call minutes are not included in the plan, which leads to additional costs.
- DialedIn lacks advanced live call monitoring and coaching features.
On the other hand, MightyCall offers a more cost-effective solution for SMB call centers:
- It includes minutes for both inbound and outbound calls in its plans.
- MightyCall provides advanced live call monitoring and coaching tools.
- It’s designed to meet the needs of smaller call center operations.
For SMBs looking for a comprehensive call center solution with included minutes and advanced monitoring features, MightyCall presents a more suitable option:
| MightyCall Power plan |
DialedIn Professional plan |
|
|---|---|---|
| Price per user | $50/mo/user | $79/mo/user |
| Minimum number of users | 5 | 50 |
| Phone numbers included | 3 | Not included |
| Minutes included | Unlimited* | Pay per minute |
| Auto dialers | Yes | Yes |
| Answering machine detection | Yes | Yes |
| Call analytics | Yes | Yes |
| Real-time dashboard | Yes | Yes |
| Live call monitoring | Yes | No |
| Agent scripts | No | Yes |
| Advanced call routing | Yes | Yes |
| Integrations | HubSpot + Salesforce + BaltoAi + API | CRMs + API |
| Support | A+ human support | Live support |
* subject to Fair use policy
