When selecting a call center solution, it’s essential to choose one that aligns with your team’s needs. Microsoft Teams & Phone, is a corporate messenger and collaboration tool—not a specialized call center system. Microsoft Teams & Phone is better for solopreneurs and smaller teams who don’t require call center features like auto dialing, call monitoring, reporting, or analytics.
For teams that need a high-quality call center solution—complete with customizable call routing, live call monitoring, auto-dialers for high-volume outreach, and in-depth reporting—MightyCall rises to the top. Designed for both inbound and outbound call centers, MightyCall gives supervisors and agents the tools they need to effectively manage and analyze their operations.
Below is a comparison to help you find the perfect fit for your business.
| MightyCall Core plan |
MS Phone + MS Teams |
|
|---|---|---|
| Price per user | $20/mo | $11/mo – Phone $6/mo – Teams (required) |
| Phone numbers included | 3 | 0 |
| Minutes included | Unlimited* | Pay-per-minute |
| Business texting | Unlimited* | Pay-per-message |
| Voicemail | Yes | Yes |
| Call forwarding | Yes | Yes |
| Call greeting | Yes | No |
| Call recording | Yes | No |
| Voicemail transcription | Yes | No |
| AI call summaries & transcripts | Yes | No |
| Roles system | Advanced | No |
| Multi-level IVR | Yes | No |
| Call queuing | Yes | Yes |
| Call analytics | Yes | No |
| Video calls | No | Yes |
| Mobile app | Yes | Yes |
| Integrations | HubSpot, Salesforce, BaltoAi, API, etc. | MS Office |
| Setup & onboarding | Free onboarding & white-glove setup | No |
* subject to Fair use policy
