MightyCall vs. VICIdial

MightyCall and VICIdial are two different call center software solutions, each with its own strengths and weaknesses.

VICIdial has an open-source nature, allowing extensive customization. It is designed for outbound call centers with high call volumes, but it requires a specialized IT team for setup and maintenance. The software doesn’t include minutes in its plan and lacks advanced live call monitoring and coaching features.

However, VICIdial has some drawbacks:

Due to its open-source nature and lack of robust service security, VICIdial is vulnerable to privacy breaches, data loss, and service outages—making it an unsuitable choice for professional call centers;
Complex setup requiring technical expertise;
Limited support, mainly from the community;
Less user-friendly interface compared to modern solutions.

On the other hand, MightyCall is more suitable for small to medium-sized businesses (SMBs) looking for a call center solution. It includes minutes for both inbound and outbound calls, making it a more straightforward option for many businesses.

MightyCall also places a strong emphasis on data privacy, security, and service reliability—utilizing secure data centers, being PCI DSS & FCC compliant, employing robust encryption methods, and maintaining 99.99% uptime to ensure uninterrupted operations and protect sensitive information.

	MightyCall	VICIdial
Price per user	Up to $50/mo/user	“Free” open-source solution
Setup fee	Free	~~Starting from $1000~~
Maintenance cost	Free	~~Starting from $400/mo~~
Phone numbers included	3	~~Not included~~
Minutes included	Unlimited*	~~Pay per minute~~
Auto dialers
Answering machine detection
Call analytics
Real-time dashboard
Live call monitoring
AI call summaries and transcripts
Agent scripts
Call flow designer
Integrations	HubSpot + Salesforce + BaltoAi + API	CRMs + API
High-availability Seamless Redundancy infrastructure MightyCall runs multiple dedicated physical servers simultaneously, ensuring real-time synchronization for zero downtime and built-in redundancy
Security protocols
Data protection
Support	Human support: call, chat, email

* subject to Fair use policy

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Why Choose MightyCall?

Superior Call Quality: MightyCall delivers exceptional call quality through dedicated, bare-metal servers and an active-active telephony setup. With direct connections to major telephony carriers, our solution ensures every call is clear, stable, and reliable, setting a new standard for call center clarity.

Ease of Use: MightyCall is designed with a focus on simplicity, utilizing best UX practices to create a product that’s straightforward and efficient. Your team will face a minimal learning curve and be ready to work immediately. Plus, we offer free white-glove setup and onboarding to ensure a smooth start.

Exceptional Support: Our customers consistently praise MightyCall’s responsive and empathetic support. We’re truly customer-obsessed, treating each client with dedicated care. Any issue is quickly resolved, ensuring your team always has the backup they need to keep operations running smoothly.

Budget-Friendly: With flexible pricing and a transparent fee structure, MightyCall makes powerful call center solutions accessible without hidden costs, letting you get the most from your budget.

MightyCall's outbound call center features

Call disposition

Track and categorize call outcomes for strategic follow-up and higher reporting accuracy.

Live call monitoring

Supervise ongoing calls through call listening, whispering, or barging

Call recording

Check and store all call recordings

Customizable call routing

Create unique call flows using a no-code designer

Predictive dialer

Reduce the time spent manually dialing numbers and allow agents to focus on the conversation and not the process of reaching out

Call reporting

Keep track of the campaign data in one place and download analytics

Call notes

Write follow-ups, updates, and important details about cases

Do Not Call (DNC) compliance

Automatically screen against DNC lists to ensure compliance with regulation and protect your business from potential fines

View all Mighty Features

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4x Call Volume and 10x Cheaper

“With the use of MightyCall, from the dialer they helped me create to the minutes they’ve been able to give me, I’ve been able to get my bill down to around $2,800 a month. From $32,000 to $2,800 dollars a month.”

Jason Elsen, owner of Black Creek Management

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MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable & intuitive nature, exceptional customer support, and ease of setup