Best Nextiva Alternatives: Features, Pricing, and Ratings

1. MightyCall

MightyCall is used by SMBs and call centers because it offers the tools they need to maximize their own potentials. Taking advantage of 21st century VoIP technology, MightyCall puts you in the drivers’ seat in terms of call control, auto attendant setup, and more. MightyCall’s calling and messaging services, combined with their world-class security and 99.99% uptime, come together to provide amazing customer experiences and drives your business forward.

OS

MightyCall functions on Windows, Android (mobile), and iOS (for both web and mobile) operating systems.

Unique characteristic

MightyCall is one of the cheaper competitors while also offering the key features you need and even better service.

Features

• Toll-free and Local numbers
• Agent & supervisor workspace
• Call monitoring
• Intelligent call routing
• Multi-level IVR
• Call waiting
• Call queues
• Call notes
• Call analytics

Integrations

• Zapier
• CRM systems like SalesForce and HubSpot

What makes it better than Nextiva?

With Nextiva, the number of users does not determine price – the number of features does. This means that the more users you have, the steeper the price gets across all tiers. Meanwhile, MightyCall offers a single price for unlimited users in the highest plan.

2. Dialpad

Dialpad is one of the alternatives for Nextiva that businesses can use to add artificial intelligence capabilities to their team. It helps them make the most of their team, as it is a real-time coach for your call center employees and their product applications.

OS

You can use Dialpad on almost every device as it is a Chrome extension. Apart from desktops, it also offers dedicated mobile applications for Android and iOS.

Unique characteristics

What makes Dialpad one of the best Nextiva alternatives is its artificial intelligence capabilities. Unlike Nextiva, Dialpad has the unique characteristics of an AI-powered business voice phone system that you can avail of directly from its platform without needing any additional tools or services.

Features

• AI voicemail
• Porting numbers
• Visual voicemail
• Simultaneous ring
• Business phone number and text messages

Integrations

• MS Teams
• Google workspace
• Salesforce

Pricing

Dialpad comes with three plans, which are as follows:

• Standard: $23 per user/month
• Pro: $35 per user/month
• Enterprise: Pricing is available upon contacting the sales team

Best for

It is good for businesses of all sizes.

What makes it better than Nextiva?

Dialpad is the Nextiva alternative that might be similar in different ways, like having a dedicated mobile application and offering everything on one platform. However, it makes a lot of difference regarding artificial intelligence capabilities. One of its AI capabilities is the speech recognition tool that is built-in to give insights about communication with customers. These insights can help employees improve their conversion rates through efficient conversations.

3. RingCentral

RingCentral is another alternative that provides cloud-based solutions for corporate communication. It empowers your call center team with messaging, phone, and video calling services. As it supports remote working, your team may connect and use it from anywhere in the world. It does not offer any business tools but offers everything from internal to external business communication.

OS

The RingCentral application is available for Windows and macOS. On a computer, you can also use browser-based applications. Android and iOS applications are also provided.

Unique characteristics

The RingCentral Video Pro service is free, making it unique, as most tools charge high prices for such features. Unlike other alternatives, this call center software plan makes internal team meetings highly efficient.

Features

• Advanced voice recording
• Video conferencing feature with screen sharing
• Document sharing
• Built-in support for touchscreen displays
• Dedicated meeting room

Integrations

• Box
• Slack
• Zendesk
• HubSpot
• Google

Pricing

RingCentral has multiple plans and prices. The most basic plan it offers is the MVP, which provides message, video, and phone services. Below are the four packages:

• Essentials: $32.99 user/month
• Standard: $40.99 user/month
• Premium: $47.99 user/month
• Ultimate: $62.99 user/month

Best for

Good for teams of all sizes.

What makes it better than Nextiva?

RingCentral provides call center software that offers an all-in-one solution for all internal and external team meetings. RingCentral has several built-in tools, like real-time notes, file management, and employee collaboration. These features help ensure that employees can provide the best experience for every customer. Apart from that, it makes communicating with customers feature-rich with its over 200 integration partners.

4. Aircall

Aircall’s call center solution caters to your customer support requirements with its VoIP-based system. It is known for its reliability, as your team can concurrently deal with multiple calls while maintaining high call quality. One of the best things about Aircall is that over 7,000 businesses trust it, making it a reliable option for companies of all sizes. All you need is a stable internet connection, and Aircall will maintain a premium call-quality experience.

OS

Aircall comes with a desktop app for Mac and Windows computers. It also has mobile apps available for Android and iOS.

Unique characteristic

The cloud call recording sets Aircall apart from all other Nextiva alternatives. It also offers many features and functionalities, but cloud call recording remains the best of its features.

Features

• Shared inbox for calls
• IVR
• Notes
• Conference calling
• Automated routing

Integrations

• Zendesk
• HubSpot
• Salesforce
• Pipedrive

Pricing

Aircall has two plans for teams of three or more users. The services are also available for up to 10 users, but contacting the sales team is essential. Below are the details of the plans available at Aircall:

• Essentials: $30 user/month
• Professional: $50 user/month

Note that both of these plans are only billed annually.

Best for

It is best only for small and medium-scale businesses.

What makes it better than Nextiva?

Aircall is an amazing Nextiva alternative because of the long list of audio-calling features. From answering rules to call screening, you get all the latest contact center and PBX features here. Aircall holds a huge market share that tells us a lot about its reliability, and one of the best things differentiating it from Nextiva is the ease of setup and usage with no learning curve.

5. Vonage

Vonage is an excellent contact center platform for teams of all sizes. Vonage might be the right choice considering its availability, functionalities, and performance if you are looking for a cheaper alternative. While keeping things cheaper than most options, it still provides a 99.999% uptime guarantee. In addition to the reliability of the uptime guarantee, it allows employees to work at any time, ensuring better customer satisfaction.

OS

Vonage has dedicated desktop, iOS, and Android applications.

Unique characteristics

Vonage contact center solution delivers an anonymous call-blocking option. Unlike Nextiva, it supports visual voicemails, teleconference features, auto-attendants, and more.

Features

• Conferencing
• Remote usage
• Conversational AI
• Call queueing
• Multi-level auto-attendants

Integrations

• Salesforce
• Slack
• G Suite
• Office 365
• MS Teams

Pricing

• Mobile: $19.99 user/month
• Premium: $29.99 user/month
• Advanced: $39.99 user/month

Best for

Great for businesses of all sizes.

What makes it better than Nextiva?

Vonage is not only a cheap alternative but is also better in terms of functionality. Things like global coverage and virtual receptionists for your business always keep your service available to its customers. It may not offer a free phone number like Nextiva, but other than that, everything is competitive. The AI capabilities Vonage offers make it an excellent product.

6. JustCall

JustCall is one of the companies like Nextiva that only offers its services in 58 countries. It is a cloud-based system designed to meet all your business phone needs. It is an easy phone-over-internet solution for any business aiming to avoid setup hassles. JustCall allows your customer service employees to ensure a 100% satisfaction rate with the tools it packs.

OS

It has a browser-based application, dedicated desktop applications, and iOS and Android apps.

Unique characteristics

Functionalities like live call monitoring and SMS bots make it a good choice. JustCall has many features to enhance calling capabilities and offer a good customer support experience by offering business phone numbers in 58 countries.

Features

• Call scheduling with employee notification
• Share phone numbers
• Cold transfers and warm transfers
• Concurrent calls
• Call distribution

Integrations

• Zapier
• Salesforce
• HubSpot
• Pipedrive

Pricing

• Standard: $30 user/month (minimum 2 users)
• Premium: $60 user/month (minimum 2 users)

You can also get custom services if your team consists of over 10 individuals.

Best for

It is good for businesses of all scales.

What makes it better than Nextiva?

JustCall is a Nextiva competitor focused on resolving your business’s telephony and communication requirements. What makes it better than Nextiva is how efficiently the experts on your team can work together. Call transferring among individuals is easier than ever, so every customer can get their query resolved by an expert. Automation from JustCall makes it more productive than Nextiva, as employees don’t have to dial individual calls.

7. Talkdesk

The next Nextiva competitor is Talkdesk, a global cloud contact service provider for businesses that want to improve their customer engagement. It is best known for the automation of employee-customer conversation workflow that enhances employee productivity and improves customer satisfaction rates, even for international customers. Talkdesk is very flexible with all types of businesses, and it effectively caters to all business needs.

OS

It comes with desktop, Android, and iOS applications.

Unique characteristics

Talkdesk has several things like Nextiva, but the most unique among all of its features are automation and omnichannel routing. There are also extensive analytics features available with Talkdesk that offer an effortless collaboration experience.

Features

• Access controls
• Activity dashboard for tracking
• Agent interface
• Notifications
• AI and ML

Integrations

• Zendesk
• Slack
• MS Teams
• Zoho
• Zoom
• Oracle

Pricing

• Essentials: $75 user/month
• Elevate: $95 user/month
• Elite: $125 user/month

Best for

Talkdesk is software like Nextiva, great for medium and large teams.

What makes it better than Nextiva?

Talkdesk is software like Nextiva, but what makes it better is that it has amazing reporting features. It provides analytics for multiple metrics that can help users understand the strengths and weaknesses of their employees. Working on those can help improve customer conversion by designing a better conversation journey. Additionally, the sound quality of calls is reliable at all times. Talkdesk provides global communication services.

8. Ooma

Ooma might seem similar to Nextiva in terms of business VoIP phone services; however, it delivers much more value. It provides not only low-cost communication services for businesses but also smart security systems using high-speed internet. It is a device that does not necessarily need a computer or software. So, you can replace your traditional business phone with this and use the internet to manage all your business communication needs.

OS

Ooma has applications available on mobile devices, including Android and iOS. Similarly, it has desktop applications available for both Windows OS and Mac.

Unique characteristics

It is a device that makes your home phone work for you without using the traditional telephone line. Thus, it offers a service like Nextiva with an experience similar to Nextiva’s but, in some ways, better. Another unique characteristic is that it supports 3-way conference calling.

Features

• Instant second line
• Custom call blocking
• Backup number
• Enhanced call waiting
• Enhanced caller ID

Integrations

• Salesforce
• HubSpot
• MS Dynamics
• Freshdesk

Pricing

• Essentials: $19.95 user/month
• Pro: $24.95 user/month
• Pro Plus: $29.95 user/month

Best for

It is best for residential usage and small and medium teams looking for a cheap or free service like Nextiva.

What makes it better than Nextiva?

Ooma has multiple features similar to Nextiva, but several are better, including its national database of over 800,000 automated callers and spammers. So, instead of making your team deal with such calls, it automatically blocks them. It gives you the option to go contract-free, and if you compare the cost to Nextiva, you could be saving as much as 75% with Ooma.

9. 8x8

8×8 is another cloud-based communication program like Nextiva. 8×8 offers a unified solution for all business communication needs while keeping everything budget-friendly compared to other platforms. As it is a VoIP system, it brings all your communication to one platform, making customer service extremely efficient.

OS

8×8 offers Windows, Mac, iOS, and Android applications.

Unique characteristics

Like Nextiva, 8×8 also brings all your business communication requirements to one platform. However, its most unique characteristics include fax and visual voicemail, which do not exist in other alternatives. Thus, it offers complete communication, setting it apart from any other service like Nextiva.

Features

• Call activity analytics
• Business phone call handling
• Emergency services compliance
• End-to-end encrypted video conferencing
• Host controls

Integrations

• Salesforce
• MS Teams
• Google Workspace
• 1CRM

Pricing

• Express: $15 user/month
• X2: $28 user/month

Best for

It is a great pick for beginners considering the learning materials and support it offers. Best for teams of all scales looking for features like Nextiva.

What makes it better than Nextiva?

8×8 offers a comprehensive communication solution with the latest and old-school communication features, unlike other competitors. It supports multiple countries for communication and can offer a cheaper solution than Nextiva or traditional telephone services. Nextiva might not be the most reliable option at this time as it has fewer users. 8×8 delivers excellent reliability, which is proven by the fact that it has more than two million global businesses using its customer service software.

10. CloudTalk

CloudTalk is one of the apps like Nextiva that provide excellent corporate calling services. Like Nextiva, it takes care of your customer support and sales teams with over 50 advanced calling features. With CloudTalk, you can get phone numbers in 160 countries and provide local support remotely, as you never need to stick to one computer or device to take your customer care calls.

OS

CloudTalk has a browser-based web app that works on any computer and operating system. There are also Android and iOS applications available for mobile devices.

Unique characteristics

CloudTalk brings many features similar to apps like Nextiva. However, one of its unique features is that no inbound call will remain unanswered even when your business hours are over. So, businesses struggling with small support teams don’t have to worry about missing customer calls as much as on other platforms like Nextiva.

Features

• Internal calling with extensions
• Call recording
• Voicemails
• Call queueing
• Toll-free numbers

Integrations

• Pipedrive
• HubSpot
• Zendesk
• Salesforce

Pricing

• Starter: $25 user/month
• Essential: $30 user/month
• Expert: $50 user/month

At CloudTalk, they only accept annual payments for all their plans. However, you can try a 14-day free trial without hidden fees, which makes CloudTalk a good free Nextiva alternative.

Best for

Great for everyone, including startups, small businesses, medium-sized companies, and large enterprises.

What makes it better than Nextiva?

CloudTalk is better than many alternatives to Nextiva and Nextiva itself because it delivers several filters and blocking options for calls. Additionally, it supports integrations with several platforms and offers in-depth control over your CRM requirements for efficient communication. It is packed with over 70 intuitive features, and with things like real-time team performance monitoring, there is no chance that a customer will hang up dissatisfied.