We are happy to announce the launch of the message log feature in MightyCall! Message log is designed to help businesses manage and analyze their messaging activities, ultimately improving communication and operational workflows. Here’s everything you need to know about our latest feature.
What is the message log feature?
The message log is a new addition that records all incoming and outgoing messages on the MightyCall platform. It offers a detailed view of all message activities, making it easier for businesses to keep track of their communications.
MightyCall supports messaging in a variety of formats, including:
- Texts
- Images (including .jpg, .jpeg, .png., gif, .bmp, etc.)
- Video (including .mp4, .flv, .mov, etc.)
- Audio (including .mp3, .wav, etc.)
- Document (.pdf, .text, .rtf. etc.)
- Other .zip, .csv, etc)
Check out the complete list of supported formats here.
Key benefits
Transparency & organization: With role-specific access, every team member knows exactly which messages they need to handle. This fosters accountability and ensures that all communications are properly logged.
Improved processes: Customizable layouts and filters allow businesses to quickly access the information they need, optimizing the message-handling process.
Informed decision-making: Detailed logs and recording features support training, quality assurance, and compliance, helping businesses make data-driven decisions to enhance customer service.
Call log feature
Alongside the message log, MightyCall also offers the call log feature, which provides a comprehensive record of all incoming, outgoing, and internal calls. This feature helps businesses monitor and analyze call activities to improve operations and customer service.
Key features of the call log:
- Detailed call records for better call management.
- Different access levels for agents, managers, and administrators.
- Customizable data display and powerful filters for easy data retrieval.
- Exportable data for offline analysis.
Experience the full potential of MightyCall
With the addition of the message log and the existing call log feature, MightyCall continues to expand its ultimate platform for shaping business communication your way. Discover the full potential of these features by booking a demo or starting a free trial today!
