This summer, MightyCall is basking in the glow of several G2 Summer 2024 Awards. Our dedication to delivering customizable and powerful VoIP and Call Center solutions has been recognized once again, affirming our leadership in communication technology for businesses across the Americas.
High performer – contact center
MightyCall has been named a High Performer in the Contact Center category. This recognition highlights our platform’s strong customer satisfaction and effective call management features.
“Selecting a new number is quick and easy. Setting up a caller ID and text messaging was pretty straightforward as well. When I had questions on these topics, the customer service team provided great support. I also like the call forwarding can be setup to call multiple people or a group AND have all of their phone ring simultaneously” – Michael T., Small Business Owner
“The auto attendant, call flow and options for individual user mailboxes, is my favorite part of Mighty Call. This helps to make sure that we can get calls routed to the right people seamlessly when we are busy working with our clients in person. Mighty Call is a great option for a virtual phone system on a small business budget. I have researched so many other companies, and Mighty Call has been the right fit for us for sure! The easy to use mobile app has also been great and allows us to never miss a call!” – Lauren P.
Highest user adoption – call center infrastructure
Our platform’s user-friendly design and effective features have earned MightyCall the Highest User Adoption award in Call Center Infrastructure. This award underscores our ability to meet the needs of a growing user base.
“Good company with reliable service. This makes our office to office communication so easy. We have 9 locations and can reach each other with a simple three digit extension which rings to desk VOIP phones and the employee’s cell phone and computer so they can take the call any way they want and from wherever they want. Setup is pretty easy for most people. There are advanced features that may be challenging but there are good instructions. Customer support is responsive when needed. Integrating this into our everyday use was easy. We use this constantly. Also the texting feature is very useful to our customers.” – Martin S.
Americas high performer – contact center
In the Americas, MightyCall has earned the High Performer award in the Contact Center category. This recognition reflects our growing presence and the value we provide to businesses across the region.
“Being able to have customers reach me and me reach them while in the field is a must, and MightCall allows me to do this without handing out our personal cell phone numbers. It has also replaced the digital phone system that I had before, and allows me to customize voicemail and calling hours.” – Rainer T.
Leader – VoIP
MightyCall has been acknowledged as a Leader in the VoIP category. This award is a testament to our high user satisfaction and significant market presence.
“This is what phone numbers and phone calls for business is supposed to be like. Great flexibility in a variety of numbers, including (very importantly) toll free numbers. Great automation tools for phone response, notifications, message to text conversion. Great technical options for both receiving and making phone calls (desktop, mobile…). But for sure the tech support is really great and very responsive. Finally, it is very easy to use as well, which is key because we use it on a daily basis. It is really critical to our business and customer service.” – Abbas K.
“Capturing and logging every inbound communication attempt through our 1-888 number. Providing detail to permit callbacks when I’m not able to pick up a call.” – Mike N.
What this means for MightyCall
These awards reflect MightyCall’s commitment to providing businesses with effective communication tools that are easy to use and customizable. Our focus on user satisfaction has solidified our status as a trusted partner for businesses.
About G2
G2 is the leading tech marketplace where businesses can find software solutions. With over 300,000 verified user reviews, G2 helps buyers make informed decisions, creating a dynamic B2B marketplace.
