We’re excited to announce the launch of our latest call center feature: Answering Machine Detection (AMD). This feature is designed to save your team time by automatically identifying and disconnecting calls to answering machines and voicemail, ensuring that agents focus only on meaningful customer interactions.
Why you should use Answering Machine Detection?
Answering machines and voicemail can often waste valuable time for call centers, especially in high-volume environments. Our AMD feature skips them and moves on to the next important call faster.
How It Works
The Answering Machine Detection feature is available for both Progressive and Predictive dialing modes.
You can find the Answering Machine Detection option in the Auto Dialer campaign settings. By default, the option is turned off, but it can be easily activated with a simple toggle.
Once enabled, the dialer will detect and automatically disconnect calls that reach an answering machine or voicemail in less than 3 seconds.
Additionally, a new “Answering Machine” disposition will be visible in the System Dispositions section. By default, there will be no further action with the contact if the dialer detects an answering machine, but you have full flexibility to customize it according to your needs, just like any other system disposition.
The Benefits
- Agents spend more time interacting with leads
By quickly disconnecting calls that reach the answering machine or voicemail, AMD increases the time agents spend engaging with potential customers. - Reduce costs
With agents spending more time interacting with customers, you can maximize labor costs in your call center. AMD eliminates voicemail interactions from your call flows, increasing agent productivity. - Get insights about leads
In the Reports section, MightyCall gives you visibility into the percentage of calls that go to voicemail versus those that connect with potential customers.
Get Started Today
We’re excited for you to experience the benefits of Answering Machine Detection. Log in to your MightyCall account and activate this feature in your Auto Dialer settings.
Answering Machine Detection is included in both our Power and Enterprise plans at no extra cost. It’s just one of the many ways we’re continuously enhancing MightyCall to give small and mid-sized businesses the tools they need to be more effective in their customer communication, saving time and effort while achieving outstanding results.
Stay tuned for more updates and features as we continue to innovate to help your team succeed!
