Black Creek Management - call center for a financial organization
“With the use of MightyCall, from the dialer they helped me create to the minutes they’ve been able to give me, I’ve been able to get my bill down to around $2,800 a month. From $32,000 to $2,800 dollars a month.”
MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable &
intuitive nature, exceptional customer support, and ease of setup
Use the auto dialer to reach more clients in less time. Its settings allow you to write the campaign description, select the participating agents for the campaign, upload a contact list and schedule it for the best time. You can also choose the most appropriate dialer mode – preview, progressive, or predictive – for your goals and expand your outreach volume by saving agents’ downtime.
MightyCall’s Auto Dialer
Access to campaign reports
MightyCall’s analytics and reporting help you track the effectiveness of your outreach campaigns, enabling data-driven adjustments for optimized conversion rates. They include call dispositions and agent dispositions that can be customized to each campaign’s needs. Set up the right follow-up action for each case scenario and make conclusions about the campaign’s success based on the post-campaign statistics.
MightyCall Campaigns Reports
Supervisor workspace
Overseeing performance and taking the right course of action is a fundamental part of a successful call center. The supervisor dashboard displays all the crucial metrics essential for continuous tracking: the number of real-time calls, longest waiting time, missed calls, and average waiting time (AWT) as well as the service level. Keeping all these parameters within the standard norm is extremely helpful for supervisors who want to maximize call center statistics.
MightyCall Cloud Call Center
Call quality assurance
It’s important to provide supervisors with a full set of tools to excel in what they do to keep call quality assurance high and always stay vigilant. MightyCall offers 4 live call monitoring methods. It’s possible to
listen to the call,
whisper to the agents without letting the customer know,
barge if the agent is struggling,
or even intercept the call to directly talk with the contact.
If the checking needs to be done after the fact, call recordings are easily accessible in the reports section, allowing you to keep all the interactions on file and make sure agents are doing everything correctly.
Agent workspace
A shared communication workspace is a must for a collaborative environment and this is exactly what the agent workspace is for. You see all the customer interactions no matter who had previous contact with them and whether they called, wrote a message, or sent an MMS – it’ll all be available in one space. This teamwork-first approach leads to better customer communication and allows them to do their jobs as trained to. Moreover, it takes minutes to add a new user to your MightyCall account, so the onboarding process saves you from additional headaches.
MightyCall Agent Workspace
Outreach volume and bottom line
Given the unlimited number of business numbers that can be associated with a MightyCall account, the easy onboarding process, and advanced outbound tools such as the auto dialer and live call monitoring, your call center will be fully equipped and guaranteed to have high performance standards with MightyCall. The cost-effective price makes it a perfect solution for any call center that is required to stay under budget, making it an ultimately superior software for call centers.
Integrate our virtual phone system
with your favorite apps
How does MightyCall ensure data security and privacy for confidential information?
We adhere to industry-standard protocols to ensure that all your communications and customer information remain secure and confidential. All connections – both external and internal – are secured using SSL Certificates which provide 256-bit encryption and company verification.
Can MightyCall integrate with our existing tech stack?
Yes, MightyCall supports native integrations with a variety of third-party applications and also has an API feature, which provides data synchronization for better communication management.
Can I limit user access to calls and messages?
Yes, MightyCall includes 3 roles: agent, manager, and administrator. You can assign these roles to each user and manage their access depending on what you want them to see and do.
What makes MightyCall ideal for call centers?
MightyCall offers cost-effective solutions, easy scalability, and flexibility to support various outreach and communication needs, including outbound call campaigns and National Do Not Call scrubbing, ensuring your efforts achieve the most desired results.
Does MightyCall have live customer support?
The MightyCall support team is available 8am to 8pm EST on weekdays and 12pm to 8pm EST on weekends at support@mightycall.com or +1 (888) 256-8312. You can also check our Help Center or YouTube channel for any inquiries.
If you want a free 1-1 onboarding session with a personal account manager, book it here.
MightyCall lets you run business communications your way:
Simple Efficient Organized
