Call Center Software for Staffing Companies

Features favored by hundreds of staffing professionals

Local and toll-free numbers

Use multiple business numbers for different locations

Call routing

Customize call flows by creating voice menus directing callers to the right person or department

Voicemail transcription

Amplify your voicemail with automatic transcription

SMS & MMS

Send follow-ups and updates through text and attach related files

Auto dialer

Increase call outreach and save agents time by uploading your contact lists and setting up an automated dialer

Call recording

Get access to previous communication and maintain a call log

Live call monitoring

Help struggling agents in real time with one of these methods: whispering, listening, barging, and intercepting

CNAM

This feature displays the name of your company instead of your business phone number during calls

Call notes

Keep your team well-informed and support a cohesive approach to customer inquiries by leaving internal notes

View all Mighty Features

Reliable service to keep your
customers happy

MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable & intuitive nature, exceptional customer support, and ease of setup

MightyCall user ratings:

4.5 /5

on G2

4.0 /5

on Trustpilot

8.0 /10

on TrustRadius

4.0 /5

on Capterra

Why your staffing company should choose call center software by MightyCall

Business communication management and support

MightyCall’s Call Center software optimizes communication in recruitment, enhancing interactions with both client companies and job seekers. It helps to keep better track of hiring inquiries, scheduling questions, and job seeker communications through calls, SMS, and MMS, keeping a consistent call log on file and available to every team member.

MightyCall industry solutions staffing

MightyCall Agent Workspace

Automated outbound campaigns

Rather than going through long lists of prospects you want to reach, you can set up an outbound campaign. In addition to automated call outreach, its preview mode helps view the candidates’ details before calling, which leads to an individual approach and better preparedness. It also minimizes agent downtime, eliminates dialing errors and offers better management of sales, marketing or customer support efforts.

MightyCall Preview Dialer

Customized call routing

Route your calls based on your business hours and create voice menus so callers can choose the right person to reach: hiring specialist, customer relations, project manager, or payroll and transportation inquiries. Choose one of 9 call routing options, including call to group with sequential or simultaneous ringing, to ensure the quickest response.

MightyCall Call Routing

Improved project management

MightyCall facilitates efficient project management within your recruitment agency by offering consistent call log and team access to every interaction so you know where every candidate stands. By centralizing communication and management functions, your team stays organized and focused on delivering top-notch recruitment services.
MightyCall's reports

MightyCall Reports

How 911 Nurses GTA, a staffing agency in Ontario, uses MightyCall features

911 Nurses GTA began using MightyCall six months after its inception. Now that the business has expanded, they handle hundreds of calls every day.

MightyCall helped them create a multi-level call flow and keep the records on file, including their contacts’ information and the history of communication.

From a management perspective, being able to check up on quality assurance, for example, both with our staff and the clients that we serve, we’re able to go back and listen to recordings, we’re able to see how we can improve on different calls that we’ve had and it’s good to have that logged there sometimes also for verification purposes.

Shantal Ennis, Operations Manager at 911 Nurses GTA

Integrate our virtual phone system
with your favorite apps

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Balto

Gmail

Salesforce

Pipedrive

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Your app

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Got questions?

Our customer care team is standing
by and ready to help you!

+1 (888) 256-8312 ext.2

support@mightycall.com

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FAQ

How does MightyCall ensure data security and privacy for confidential information?

We adhere to industry-standard protocols to ensure that all your communications and customer information remain secure and confidential. All connections – both external and internal – are secured using SSL Certificates which provide 256-bit encryption and company verification.

Can MightyCall integrate with our existing tech stack?

Yes, MightyCall supports native integrations with a variety of third-party applications and also has an API feature, which provides data synchronization for better communication management.

Can I limit user access to calls and messages?

Yes, MightyCall includes 3 roles: agent, manager, and administrator. You can assign these roles to each user and manage their access depending on what you want them to see and do.

Can we manage multiple campaigns or projects simultaneously on MightyCall?

Yes, MightyCall allows you to create separate phone lines and extensions, customize call routing for different business numbers, and get reports on campaigns' performance, all in one integrated platform.

What makes MightyCall's call center software ideal for HR and recruitment companies?

MightyCall offers cost-effective solutions, easy scalability, and flexibility to support various outreach and communication needs. Our platform ensures your team can focus on recruitment challenges while we handle the communication logistics.